Complaint Letter_Brainstorming

Flora and Fauna Request Not be Abhorred

UNIT 6

Poster

A poster is typically to announce or advertise something. Hence,
posters have also become a helpful tool for protesters, propagandists,
and advertisers to express their message to society. A poster is a form
of short functional text in English.

EXAMPLE:

Clarification or Repetition

Clarification expressions are used to obtain the information (opinions and facts),
while repetition expressions are used to repeat information that the listener
didn't catch or has forgotten.

Asking for clarification and repetition:

•What?
•Is it true/right/correct?
•Pardon?/I beg your pardon?
•Do you mean …?
•What do you mean?

Giving clarification:

•Let me make it simple.
•Let me put it in another way.
•Let me explain that.
•Let me explain more in details.
•Sorry, let me explain it.

Complaints

Service is essential to consumers. However, if one day a consumer complains about
a service that doesn't fit his expectations, how does he convey his complaint
politely, and how does a customer service reply and apologize?

Here are the expressions of complaints and how to response politely.

The expressions of making complaints:

• Please pardon me, but I have to bring up a matter regarding . . .
• I have a complaint to make.

The expressions for accepting an apology:

• That's all right.
• Don't worry about it.

The expressions of apologizing to complaints:

• I am so sorry for . . .
• I apologize for . . .

Leaflets

Leaflets are one- or two-page papers with relevant information used for advertising
or promotional marketing. The content generally comprises what is being provided
or informed, the product information, the schedule (day, month, time), the price,
the contact person, how to get the offer or the promotion, or other information.
Customized leaflets with bright images and patterns are appealing.

EXAMPLE:

Complaint Letter

A complaint letter is a formal written statement addressing any wrongdoing,
offense, grievance, or dissatisfaction with a service, product, or other concern.
It's meant to raise awareness of unfairness and encourage action.

Dear Sir/Madam,

We are the residents of Kampung Utara. We would like to draw your attention
toward the irregular water supply in our neighborhood. Since a new building
has been constructed in our neighborhood, the water supply was disrupted.
This condition has been going on for 5 months. We found out that several
pipes of the water to our houses were broken and have not been repaired.
This happened due to the construction work of the building. We hope for your
contribution in solving this problem. Looking forward to your reply.

Thank you.

EXAMPLE:

Causative “Have” and “Get”

Causative “Have” and “Get” are used to request help from others or experts.

"Have" is used when a person is given the obligation to perform something.

I had my hair cut yesterday means that someone else has the responsibility to
cut my hair.

"Get" indicates that you give someone the responsibility to do something.

We got our car serviced recently means that you pay an amount of money to
someone or an agency to do the job for you.

Multiple Choice

What are the different types of leaflets?

• Visual, Interactive, Digital

• Biographical, Historical, Scientific

• Corporate, Personal, Political

• Informational, Promotional, Educational, Event

Multiple Choice

Describe the importance of using clear and concise language in leaflet content.

• Vague and unclear wording helps in conveying the message quickly

• Lengthy and convoluted sentences are preferred in leaflet content

• Clear and concise language in leaflet content is important for ensuring quick understanding and effectiveness of the message.

• Using complex and ambiguous language enhances leaflet effectiveness

Multiple Choice

What is the purpose of a complaint letter?

• To express gratitude

• To request an adjustment

• To make a reservation

• To share a personal story

Multiple Choice

When writing a complaint letter, what should you include?

• Only negative comments

• Details of the problem, desired solution, and closing

• Personal anecdotes

• Compliments to the recipient

Multiple Choice

What is the recommended tone for a complaint letter?

• Angry and aggressive

• Friendly and warm

• Indifferent and cold

• Formal and distant

Multiple Choice

Explain the structure of a formal complaint letter.

• The structure of a formal complaint letter includes the sender's address, the date, the recipient's address, a salutation, the body of the letter explaining the complaint, a closing, and the sender's signature.

• The structure of a formal complaint letter includes a salutation, the body of the letter explaining the complaint, and the recipient's signature.

• The structure of a formal complaint letter includes only the recipient's address and the sender's signature.

• A formal complaint letter should include the sender's address, the date, and a closing, but not the recipient's address.

Multiple Choice

What is the appropriate language and tone to use in a formal complaint letter?

• Sarcastic, aggressive, and confrontational

• Professional, polite, and respectful

• Casual, informal, and rude

• Friendly, humorous, and casual

Multiple Choice

What are the consequences and expectations that can be mentioned in a complaint letter?

• Briefly mentioning the issue, expressing satisfaction, requesting no resolution, and stating no consequences

• Detailing the issue, expressing satisfaction, requesting no resolution, and stating no consequences

• Ignoring the issue, expressing satisfaction, requesting no resolution, and stating no consequences

• Detailing the issue, expressing dissatisfaction, requesting resolution, and stating potential consequences if the issue is not addressed.

Multiple Choice

Explain the importance of using a respectful and professional tone when addressing the recipient in a complaint letter.

• Using a disrespectful tone can help to get the recipient's attention

• Being unprofessional in the letter can show the recipient that the sender is not to be messed with

• It helps to maintain a positive and constructive relationship with the recipient, increases the likelihood of a favorable response, and reflects well on the sender's professionalism.

• It doesn't matter how the recipient is addressed in a complaint letter

Multiple Choice

Provide an example of evidence or supporting details that can be included in a complaint letter.

• Weather forecast, celebrity gossip, fashion trends

• Dates, names, specific incidents, relevant documents or records

• Recipes, travel tips, movie reviews

• Favorite color, hobbies, personal anecdotes

Multiple Choice

Complaint letter is usually written with the expectation that ...

• corrective action will be taken

• we will be given special treatment

• full refund is ensured

• our feedback will make them better

Multiple Choice

Which one is NOT a part of a Complaint Letter?

• Background

• Solution

• Problem-Cause and Effect

• Conclusion

Multiple Choice

"We are deeply sorry for the inconvenience we have caused."

This line shows.....

• an explanation

• an assurance

• a solution

• an apology

Multiple Select

A: Can you give me a form please?

• B: I'll have printed one for you

• B: I'll have one printed for you.

• B: I'll get printed one for you.

Multiple Select

A: What does that sign say? I can't read it.

• B: You should get your eyes tested.

• B: You should get tested your eyes.

• B: You should test your eyes.

Open Ended

Imagine you have bought one of these things, but you are not happy with it. Think about the main reason you are not happy and write it here.

A cure for hiccups

A tour package to Leuser Mountain

Reebok/Nike shoes