ICT Communications Essentials Lesson 5

ICT Communications
Essentials

Lesson 5: Communicating Using Email

Email

• Send messages with attachments quickly and

easily.

• Manage and organize your email client using:

• Inbox
• Outbox
• Sent
• Other folders

• Email Client software installed on your computer.

• Microsoft Outlook, Apple Mail, Mozilla Thunderbird

• Web Email Clients are available with internet

connection.

• Google Gmail, Yahoo, Outlook.com

Multiple Choice

What is the difference between the Inbox and Sent folders in an email client?

• Inbox holds received emails; Sent holds emails you've sent

• Inbox holds emails you've sent; Sent holds received emails

• Inbox is for spam; Sent is for important emails

• Inbox is for drafts; Sent is for completed emails

Contact Management

•Address book: Contact information
•Calendar: Events and appointments
•To do list: Tasks to complete
•Instant messaging: both parties online

Multiple Choice

What is the primary purpose of an address book in an email client?

• To schedule events and appointments

• To store contact information

• To manage tasks to complete

• To facilitate instant messaging

Email Address

•Email address: Username and a domain
name:

• [e-mail]

•Unique combination of numbers and
letters to identify a specific user.
•Username different from others within
the same domain.
•Requires a password to login.

Attachments

•Files attached to an email message:

• Word-processing documents
• Spreadsheets
• Graphics
• Audio
• Video
• Other electronic files.

•Keep the attachments small:

• Email clients may restrict size.
• Send link for larger files.

Multiple Choice

Glenn wants to send a PDF of his homework assignment to his teacher. What icon should he look for  that will allow him to add the file to his email message?  

• push pin

• smiley face

• paperclip

• link in a chain

Parts of an Email

Multiple Choice

 Which part of an email message includes a file you're sending to someone? 

• attachment

• body

• recipient

• subject

Email Etiquette
(Professional Email)

•Include a subject line.
•Include a greeting and a closing in your email.
•Avoid abbreviations, slang, and emojis.
•Be short and concise in the message.
•Proofread before sending.
•Be aware, others can share what you send.
•Always be courteous.
•Reply to an email within 24 hours.

Multiple Choice

Why is it important to include a subject line in your email?

• It makes the email look longer

• It allows you to use slang and emojis

• It’s not important at all

• It helps the recipient know what the email is about