Taking Simple Phone Message Lesson

TAKING SIMPLE

PHONE MESSAGE

What are we going to learn today?

Text

Structure

Social

Function

Language
Features

TAKING SIMPLE
PHONE MESSAGE

Multiple Choice

Cathy : May I ________ to Mr Uğur, please?
Jenny : Can you hold on a moment , please. Let me try to connect you. 

• connect
• dial
• speak
• note

Multiple Choice

Andy : “I need to book a room for this weekend. May I know the rate?”

Banu: “ ........… and which room would you like to have, single double?”

Andy: “Sure. My name is “Andy Thomas and I’d like single room, please.”

• Will you put me through Mr. White?

• Can I talk to the manager?

• May I leave the message?

• May I know who’s speaking?

• Caller: someone who makes a phone call.

• Receiver: someone who receives a phone call.

• Message: a short piece of information that

you give to a person when you cannot speak
to them directly.

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Structure

Vocabullary

Social

Function

The skills of taking and leaving simple phone

message is required especially in business

context to build of personal communication.

Ungkapan/ucapan untuk membuat panggilan telepon.

• Greeting (Hello, good morning, good afternoon)

• Mention your name (my name is Ana)

• Mention your purpose (May I speak to Mr. Arya?)

Text

Structure

1. Making a Phone Call

Example:
• Hello, I am Ms. Regita’s speaking. May I speak to

Mr. Adi?

• Good morning. My name is Surya. I would like to

speak to Mr. Rahmat, please?

Text

Structure

Expressions to Make a Phone Call

• Hello, I am…..……..can/could I speak to…

• Hello, can/May I speak to……………

• Hello, can/could you connect me to……………..

• Hello. I am calling for Jona. Is she in?

• Hello, good morning, I’d like to speak to …….

• Oh, hi, Is Jona home?

Ungkapan/ucapan untuk menjawab panggilan telepon.

(Bahasa, suara, dan intonasi harus sopan dan jelas)

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Structure

2. Answering a Phone Call

Example:

• Good morning. Surya Kencana Company, I am Diana’s

speaking. What can I do for you?

• Hello, matab Jiwa’s coffee, Can I help you?

• Good afternoon. Can/may I help you?

• Hello, What can I do for you / what can I help

you?

• Who is speaking, please?

• Who should I say called?

• Has she got your number?

Text

Structure

2. Expressions to answer a Phone Call

Ungkapan/ucapan

digunakan

pada

saat

tidak

dapat

menghubungi orang yang dituju. Tugas kita sebagai penerima
telepon adalah memberitahukan bahwa orang yang dituju
tidak dapat menerima telepon, dengan memberi alasan:

Text

Structure

3. Taking a Phone Message

Example:

• I am sorry, Mr. Joko is on the meeting at this moment.

• I am sorry, Mrs. Rachel is not in today.

• I am afraid, he is not able to answer. He is busy right now.

• Setelah memberitahu bahwa orang yang dituju tidak

dapat menerima telepon, maka kita dapat tanyakan
apakah penelpon ingin meninggalkan pesan.

• Pastikan untuk mencatat nama penelpon, nomor telepon

yang

dapat

dihubungi,

dan

isi

pesan

yang

ingin

disampaikan.

Text

Structure

3. Taking a Phone Message

Example:

• Would you like leave a message?

• May I write down your message?

• I am sorry, he is out at the moment

• I am sorry. He is not in today.

• I am afraid, he is not able to answer. He is busy

right now

• Could/would you leave message?

• Any message?

• Could you get her to ring me back, please?

Text

Structure

Expressions of taking

a Phone Message

Ungkapan/ucapan yang digunakan untuk meminta
penelpon untuk menunggu atau menahan panggilan
telepon.

Text

Structure

4. Holding the line

Example:

• could you hold the line please?

• One moment, please. I will check if he/she is

available.

• Wait a minute/hold the line, please.

• One moment, please.

• Just a moment, please.

• One second, I’ll get him/her.

Text

Structure

4. Expressions to Hold the line

Ungkapan/ucapan untuk menhubungkan dengan orang
yang dituju.

Text

Structure

5. Conecting a Phone Call

Example:

• I’ll put you through to Mr. Rendy.

• Sure, I’ll connect you to Mrs. Sari.

• Wait a minute please. You will be connected to

him/her.

Ungkapan/ucapan

yang

digunakan

untuk

meninggalkan pesan Ketika orang yang dituju tidak
dapat menerima telepon.

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Structure

6. Leaving a Phone Message

Example:

• can you tell Mr. Smith that I called?

• Please tell Mr. Andy to call me back at 0899 111 2525

Short dialogue

Ms. Regit

: Good morning. I am Ms. Regita’s speaking. Could I help you?

Ms. Georgy

: I am Georgy from Mega Furniture. I’d like to speak to Mr. Thomas. Is he at the offine now?

Ms. Regita

: Yes he is.

Ms. Georgy

: I am his old friend Of Mr. Thomas. Please told me that I could contact him through your company

Ms. Regita

: Ok. Just a moment, please.

Ms. Regita

: Good morning Mr. Thomas. Ms. Georgy is on the line. She needs to talk to you.

Mr. thomas

: Sorry Ms. Regita. I am busy now. Please tell her to call me in an hour.

Ms. Regita

: All right Sir, I’ll tell her

Ms. Regita

: I am sorry Ms. Georgy. Mr. Thomas is busy at the moment. Please call him in an hour.

Ms. Georgy

: Well, Ms. Regita. Thank you.

Ms. Regita

: You are welcome.

Multiple Choice

When you want to .................... , you can say "Could you repeat that, please?".

• ask for clarification

• leave a message

• hang up the phone

• post a voicemail

Multiple Choice

Jo : Good afternoon. This is Jo calling. May I talk to Mr. Tono, please?

Receptionist : ..... I'II try to connect to Mr. Tono at his office.

Complete the dialogue above ....

• It's OK

• Hold the line, please

• Who's speaking?

• Sorry cannot

Multiple Choice

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”

Sofyan: “I want to call Mr. Brian at Room 24”

Receptionist : “Sorry, the line is busy”

Sofyan: ......

• Could you call back later?

• May I take a message?

• Just a moment, please.

• Could I leave a message for him?

Multiple Choice

Andre: “I need to book a room for this weekend. May I know the rate?”

Banu: “ ........… and which room would you like to have, single double?”

Andre: “Sure. My name is “Andrea Thomas and I’d like single room, please.”

• Will you put me through Mr. Brown?

• Can I talk to the manager?

• May I leave the message?

• May I know who’s speaking?

Multiple Choice

Caller: “Hello ....…”

Receiver: “Yes, speaking.”

Caller: “I need some information about the product you launched yesterday.”

• Could you tell me about your product, please?

• Who’s speaking?

• Could I speak to Mr. Iwan, please?

• Could you put me through to Doni?

Multiple Choice

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

• Speaking

• He isn’t here

• I’m sorry

• You’ve got a message

Multiple Choice

Chandra: “Hello, It’s Chandra. Can I help you?”

Bams: “Can I talk to Mr. Budi?”

Chandra: “Sure,.................”

• He is in a meeting now

• Just a moment, please

• Any message?

• Call him later

Multiple Choice

The greeting and introducing is shown in the sentence ………….

• No, thanks. I’ll call back later
• Good morning, this is Biru Langit Wedding Organizer. How can I help you?
• Do you know when he’ll be back?
• Would you like to leave a message?

Multiple Choice

What does the receptionist say to take a message?

• Oh, I’m sorry
• I’m afraid he is not in his office
• I have no idea
• Would you like to leave a message?

Multiple Choice

Receptionist: Good morning. What can I do for you, sir?

Guest: I'd like to talk to the Personnel Manager, please.

Receptionist: ....................?

Guest: Yes. My name is Hendarto.

• May I have your number

• Could you call him later

• Have you met him before

• May I have your name