U8 LO1b Knowledge Assessment

Open Ended

1. How does the marketing department of a tour operating company attract customers?

Unit 8
Tour Operations

LO1b. Knowledge Assessment ​

Open Ended

2. What are the key responsibilities of the customer service department in a tour operating company?

Open Ended

3. How do product development teams ensure responsible and sustainable tourism policies?

Open Ended

4. What roles do the sales and accounts departments play in a tour operating company?

Open Ended

5. What is the duty office, and why is it important for tour operators?

Open Ended

6. How do overseas arms or offices contribute to the operations of a tour company?

Open Ended

7. What is involved in flight planning for a tour operator?

Open Ended

8. How do tour operators manage disasters or emergencies that affect their customers?

Open Ended

9. What impact does the social media department have on a tour operating company’s success?

Open Ended

10. How does the IT department support the operations of a tour company?

Open Ended

11. What services does a foreign exchange bureau provide within a tour operating company?