WITT MEETING COMMERCIAL

Multiple Choice

What is our biggest opportunity in Commercial?

• Missed Calls

• Parts not in stock

• Delivery times

• All of the above

Phone Service

Phone service continues to be one of our biggest opportunities.

Let's think about it...

750 missed phone call per week

We average $67 dollars per commercial call

That's $50K is lost sales just because we didn't pick up the phone

Multiple Select

Which of the following are Commercial best practices?

select all that apply.

• Train every Autozoner to efficiently answer calls

• Use Commercial/DIT phone pads

• Write down the customer's name year make and model and the part they need

• Build customers trust in your team

​Everyone in the store needs to be efficient when answering phone calls.

Write down the customers name YMM and the parts needed.
This builds overall trust in the entire store team!

​Phone Service Best Practice

Multiple Choice

Commercial Focus 6 customers...

• Must be updated every week

• Must be updated every period

• Must be updated every quarter

• Must be chosen once and never change

Poll

Notes can be added into the Honeywell, this ensures all drivers know where to leave parts for our customers.

• Its important to leave notes for fulfillment drivers

• Fulfillment drivers are experienced and know where to leave the parts for customer

Multiple Choice

Average Dwell time should be around _____ mins.

• 10

• 5

• 15

• 25

Multiple Choice

Stop Drop 30/30 applies only to DIY only

• True

• False

Multiple Choice

When should you touch auto dispatch?

• After 1 min

• After 2 mins

• After 3 mins

• Never

Poll

Commercial Driver training only needs to be completed by MVR approved Drivers

• True

• False

Poll

Managers should wait until the end of the day to process all commercial payments.

• True

• False