Chapters 2-4: Team Members Detailed

Word Cloud

What is a value important to you?

Poll

Does the phrase "We've always done it this way" frustrate you?

• Yes

• No

​Is this a WOW Experience?

Poll

Even though the CSR is not verbally arguing, do you think non-verbal cues (facial expressions/folded arms) can escalate the issue?

• Yes

• No

Poll

Who should be primarily responsible for managing and completing daily cleaning tasks in a veterinary clinic?

• Veterinarians

• Veterinary Technicians/Assistants

• Support Staff (ex. receptionists)

• Everyone