Organisational Structures

Human Resources

 Without people no business could operate!

 The HR department will deal with staff;

 Recruitment

 Training

 Wages

 Motivation/benefits

 Holiday / sickness leave / maternity etc.

 Grievances / personal issues and needs

 Disciplinary procedures

 Appraisals

Hierarchy

 People work on differing levels

 There is a chain of command

 Roles and responsibilities differ

 Usually a lot more people at the bottom than at the top.

 Communication usually with the next level up or down.

 We will look at some examples.

Who has the power?

 Centralised =most or all decision made centrally

 Decentralised – most decisions made by branches

Company structure 1 – tall or flat

 TALL structures have lots of ‘layers’

 FLAT structures have few

Chain of command example
(retail)

Head office
managers

Regional Managers

Supervisors

Store Managers

Shop Staff

Span of control

 How many people does the manager / supervisor have to

directly manage?

 Likely to be more in a flat structure, less in a tall

Delegating

 Passing specific responsibility to more junior staff –

 To develop their skills

 As part of training

 To decrease / share work load.



Roles and responsibilities

 Management

 Specialist roles

 General staff roles

 Authority levels

 Communication

Role = chef

• Responsibiliti

es

• Cooking
• Ordering food

to cook

• Training
• Managing

junior chefs

• Health and

Safety

Checking understanding …

 What is a hierarchy?

 Explain the difference between a tall and a flat structure

 What does is mean if a companies’ power is de-centralised?

 What is a chain of command?

 What is the role of someone who works in a shop?

 What are their responsibilities?

 Any Questions?