DSM2504(2) PROACTIVE MANAGEMENT FUNCTIONS

Reorder

Reorder the following emergency preparedness interrelated factors

• Prevention

• Preparation

• Response

• Revision

1

2

3

4

• 1
• 2
• 3
• 4

Match

Match the following emergency preparedness factors

• Crisis Identification

• Crisis Management Plan

• Business Continuity

• Response evaluation

Prevention

Preparation

Response

Recovery

• Prevention

• Preparation

• Response

• Recovery

Match

Match the following emergency preparedness factors

• Mitigation

• Crisis communication system

• Testing

• Improvement

Prevention

Preparation

Response

Recovery

• Prevention

• Preparation

• Response

• Recovery

Multiple Choice

Which emergency preparedness interrelated factor has the most public scrutiny?

• prevention

• preparation

• response

• revision

Multiple Choice

Which emergency preparedness interrelated factor refers is proactive?

• prevention

• preparation

• response

• revision

Multiple Choice

Which emergency preparedness interrelated factor is reactive?

• prevention

• preparation

• response

• revision

Multiple Choice

Which is NOT the stages of crisis management lifecycle?

• precrisis

• postcrisis

• crisis event

• crisis preparation

Multiple Choice

Which is the main function of crisis management lifecycle?

• Summarize and organize insights into crisis management process

• Preparing organization to respond to potential emergencies

• Technologies enabling organizational communication during crisis

• Advance planning and actions to address crisis

Reorder

Reorder the following crisis management stages

• precrisis

• crisis event

• postcrisis

1

2

3

• 1
• 2
• 3

Multiple Choice

Proactive management functions can help in preventing crises.

• True

• False

Multiple Choice

What is the main purpose of a crisis-sensing mechanism?

• To evaluate the response to a crisis after it has occurred.

• To scan and monitor for crisis warning signals both inside and outside the organization.

• To react to a crisis situation as it unfolds.

• To train employees on crisis management procedures.

Multiple Choice

Which refers to focus tracking?

• Collects information

• Analyses information

• Evaluate information

• Ignore information

Multiple Choice

Which is NOT true about signal detection?

• Collects information

• Analyses information

• Evaluate information

• Ignore information

Multiple Choice

Which of the following is an example of a signal detection?

• Reacting to media backlash after a product recall.

• Reviewing social media activity for customer dissatisfaction.

• Sending out a press release after a crisis occurs.

• Responding to a lawsuit filed against the company.

Multiple Choice

Issues is considered a crisis.

• True

• False

Multiple Choice

Which is NOT true about issues management?

• Improving operating standards

• Influencing organisational behaviour

• Involves private politics

• Has more emphasis in internal concerns

Multiple Choice

What defines private politics?

• Self-regulation

• Governmental requirement

• Stakeholder pressure

• Organisational change

Multiple Choice

Organisational reputation depends on stakeholder perception.

• True

• False

Multiple Choice

Stakeholder perceives that organization with prior positive reputation is responsible for the crisis.

• True

• False

Multiple Choice

Organisational positive reputation is a sign that crisis could erupt.

• True

• False

Multiple Choice

What is the definition of Stakeholder Theory?

• Stakeholder management for survival

• Maximizing shareholder profits

• Regulate all corporate activities

• Customers are the only stakeholders

Multiple Choice

Which is not a stakeholder?

• Employee

• Supplier

• Competitor

• Community

Categorize

Options (12)

Employee

Investor

Customer

Supplier

Government

Media

Activist

Competitor

actions harm or benefit organisation

people who affect or be affected by organisation

Influencers can damage organisation

Can stop organisational operations

Organize these options into the right stakeholder categories

Primary

Secondary

Match

Match the following stakeholder theory

• Reputation

• Relationship

• Direct Interaction

• Indirect interaction

Stakeholder evaluation on organisation

People's interdependance

Stakeholder relationship basis

Reports on stakeholder treatment

• Stakeholder evaluation on organisation

• People's interdependance

• Stakeholder relationship basis

• Reports on stakeholder treatment

Multiple Choice

What is the definition of Corporate Social Responsibility?

• Profit maximization

• Impacting society

• Legal requirement

• Marketing tactic

Multiple Choice

Which is NOT an example of Corporate Social Responsibility (CSR)?

• Scholarships

• Bonus to employees

• Code of Ethics

• Maximising profits

Match

Match the following example of Corporate Social Responsibility (CSR)

• Scholarships

• Bonus to employees

• Code of Ethics

Citizenship

Workplace

Governance

• Citizenship

• Workplace

• Governance

Match

Match the following risk management concepts

• Risk assessment

• Risk aversion

• Risk communication

Base of risk management

Avoiding risk

Relaying stakeholder concerns

• Base of risk management

• Avoiding risk

• Relaying stakeholder concerns

Multiple Choice

Risk assessment has more of an external rather than internal focus.

• True

• False

Multiple Choice

Risks may be ignored.

• True

• False

Multiple Choice

Which NOT a management function that facilitates crisis prevention?

• Issues management

• Reputation management

• Risk management

• Information management

Match

Match the following management function that facilitates crisis prevention

• identification of issues and actions to affect them

• influencing stakeholder evaluations towards organiastion

• reduce organisational vulnerabilities

Issues management

Reputation management

Risk management

• Issues management

• Reputation management

• Risk management

Match

Match the following management function that facilitates crisis prevention

• IJM construction improves its policy to avoid government regulation

• Visit Malaysia 2020 rebranding

• Meteorology Department warns possibility of flooding

Issues management

Reputation management

Risk management

• Issues management

• Reputation management

• Risk management