DSM2504(8) CRISIS MANAGEMENT PLAN

Multiple Choice

Some organisations should have CMP

• True

• False

Multiple Choice

It is better to have CMP and not test than not having it at all

• True

• False

Match

Match the following CMP concepts

• adapt to environment and improves outcomes

• crisis team react to crisis by understanding its nature

• quick response are essential because time cannot be wasted

planning theory

emergent theory

time pressure

• planning theory

• emergent theory

• time pressure

Multiple Choice

Which is NOT characteristic of CMP?

• Verbal

• Detailed

• Flexible

• Reference

Multiple Choice

Which is NOT true about CMP?

• Has limits

• Can be liability

• Reduce response time

• Increase stress

Multiple Choice

Which is NOT true about CMP components?

• Communication document

• Precrisis message

• Documenting actions

• Profit s

Categorize

Options (13)

Acknowledgement

Rehearsal date

Incident Report Form

Strategy Communication Worksheet

Stakeholder Contact Worksheet

CMT Contact List

Secondary Contact List

Confidentiality Statement

Introduction

Centralised External Communication

Proprietary Information

Technical Jargon Warning

Crisis Control Center

Organize these options into the right categories

Documentation

Contact Information

Reminder

Match

Match the following documentation components

• Sign affidavit

• Fire drill on 24 January 2025

• when & where incident happen

• tactics applied to audience

• who, when, what stakeholder contact

Acknowledgement

Rehearsal date

Incident Report Form

Strategy Communication Worksheet

Stakeholder Contact Worksheet

• Acknowledgement

• Rehearsal date

• Incident Report Form

• Strategy Communication Worksheet

• Stakeholder Contact Worksheet

Match

Match the following

• people helping during crisis

• people relevant to crisis

• stakeholders to be contacted

contact information

CMT contact list

secondary contact list

• contact information

• CMT contact list

• secondary contact list

Multiple Choice

Who is NOT in the CMT Contact List?

• Crisis Team

• Consultant

• Outside agents

• Stakeholder

Match

Match the following reminder components

• Cannot share

• Full disclosure not advisable

• explain terms

• reinforce CMP importance

confidential

proprietary information

technical jargon warning

introduction

• confidential

• proprietary information

• technical jargon warning

• introduction

Match

Match the following reminder components

• where CMP go during crisis

• message consistent with crisis effort

• integrate social media platform

crisis communication center

centralised external communication

dashboard

• crisis communication center

• centralised external communication

• dashboard

Match

Match the following crisis appendix

• prewritten statements filled in blanks before rel

• corporate video of organisational history

• documents needed for investigation

• new government procedure

• share link

templates

press kit

support external investigation

external information

interactivity

• templates

• press kit

• support external investigation

• external information

• interactivity

Match

Match the following crisis appendix

• website with crisis information

• search terms during crisis

• possible crisis likelihood and impact

• weakness to help improve CMP

crisis dark site

keywords

crisis risk asssessment

evaluation form

• crisis dark site

• keywords

• crisis risk asssessment

• evaluation form

Match

Match the following CMP flaw

• adapt to crisis

• reveal weakness

• dynamic environment

guideline

Testing

Living document

• guideline

• Testing

• Living document

Multiple Choice

How often should we review our CMP?

• Weekly

• Monthly

• Yearly

• Biannual

Multiple Choice

How often should we update our CMP?

• Twice a year

• Every year

• Every 5 years

• Every 10 years

Match

Match the following CMP related plans

• MS2735:2021

• ISO22301:2019

• Communications & Multimedia Act 1998

Emergency Preparedness

BCP

Social Media Policy

• Emergency Preparedness

• BCP

• Social Media Policy