Chapter 13: Appointment Management

Poll

Does your clinic accept walk-ins?

• Yes

• No

Poll

Does your clinic utilize tech appointments?

• Yes

• No

Multiple Choice

Which of the following scenarios best demonstrates the importance of using a unit-based appointment system?

• A clinic schedules all appointments as 15-minute blocks, regardless of whether it’s a vaccination or an orthopedic evaluation.

• A receptionist books a sick pet exam for 30 minutes, allowing the veterinarian enough time for diagnostics and client discussion.

• A practice does not assign time units and often experiences long wait times due to unpredictable appointment lengths.

• A technician books a surgery and a wellness exam in the same 15-minute slot, assuming the doctor can multitask.