General Product Review

Multiple Choice

Joe's heard about our jackets and wants to know if this is a TRUTH or a LIE: All Thursday jackets are made of leather.

• It's the TRUTH, and nothing but the TRUTH.

• LIESSSSS!!!

Multiple Select

It looks like a jacket may have caught Joe's eye! Which of the following are our three available fit options for some of our men’s jackets?

• Slim

• Tailored

• Athletic

• Relaxed

• Loose

Drag and Drop

Joe just remembered he needs to get a gift for his wife's birthday! Would a belt be good? He wonders. Compared to our men's belts, our women's belts are​

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and have​

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stylized buckles.

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thinner

more

thicker

less

Multiple Choice

Joe's thoughts wander towards one of his old socks, which has a hole in it. Maybe he should get a new one. Which sock type would go up past his ankles, but wouldn't go up to his knees?

• Crew
• Ankle

Drag and Drop

Speaking of socks, Joe also remembers that he's been looking for some new laces for his three-year-old boots! While much of our footwear comes with Waxed Cotton Laces, some of our boots, especially the Rugged and Resilient ones, come with the ​

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Blend Laces.

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Vibram

Halley Stevensons

Alpha M

Kevlar

Drag and Drop

Joe thinks that, if he's going to buy a leather product, he might as well get a brush or some other care item to go with it. Let him know that we have our own shoe care products available in our website, under the​

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brand!

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Cobbler's Choice

Kiwi

Thursday Boot Co.

Saphir

Multiple Choice

Joe suddenly remembers his wife is mad at him, and he thinks maybe getting her a bag might make up for it. TRUTH or LIE: Out of all our men's and women's bags, only the women's Everyday Tote bag comes with 4 sizes.

• TRUTH! All our other bags, except for this style, come in just one size.

• You can't fool me, this is a LIE! Many of our bags come in 4 sizes, not just this style.

Dropdown

Joe seems fascinated with another one of our bags himself, and it's time to throw in a fun fact he might like! The Perfecto backpack we're seeing on our website is a product that has gone through ​

Select answer

versions before release.

Categorize

Options (9)

Visa

Mastercard

American Express (AMEX)

Discover

PayPal

Shop Pay

Google Pay

Klarna

PayPal Pay in 4

Joe is now thinking about how he'd like to pay (just in case he actually decides to buy something), and he wants as many options as possible or he might just diitch the idea altogether! Convince him that he should purchase from us by presenting our current available payment methods under the correct categories.

Credit Cards

Third-Party Payments

Installment Basis

Multiple Choice

Looks like Joe might be interested in getting a gift card from us while he continues his search for the perfect product! Provide the correct information by choosing which statement below is NOT true about our gift cards.

• Our gift cards never expire.

• We offer both physical and digital gift cards.

• Our gift cards are valued at $30, $50, $100, $200, $250, and $500 on our website.

• We can help if the customer wants to get a gift card that is outside the value we offer on the website.

Reorder

Joe wants an expert recommendation on how he should care for his leather product (assuming he actually gets one!). Ensure our information is correct by arranging our shoe care steps in the correct order.

• Clean

• Restore

• Protect

• Polish

1

2

3

4

• 1
• 2
• 3
• 4

Drag and Drop

Joe is wondering if conditioning should be part of his shoe care routine for a pair he might want to get. While leather conditioners and leather creams are recommended for conditioning products made with full-grain leather, this is not recommended for ​

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, since these will tend to​

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easily.

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darken

Thursday Chrome Leather

Patent Leather

lighten

fade

crack

Roughout Leather

Oil-Tanned Leather

Multiple Choice

Joe has a trip to the UK coming up, and he wants to know if there'll be a problem if he has his shoe care items sent there. Among the products he's interested in, which one CAN'T be shipped out internationally?

• Waterproofing Spray

• Leather Cleaner

• Leather Conditioner

• Water & Stain Repellent Spray

Multiple Choice

Joe is curious about Thursday Friends and would like to know more! Our partner brands for Thursday Friends currently include all of the following, EXCEPT:

• Kato

• Unbranded

• Madewell

• Filson

Fill in the Blanks

Multiple Choice

Joe is curious about the Package Protection feature he's seeing at checkout, and he's thinking of adding it to his order. Let him know he's making the right choice!

Which of the following steps should we take in the event that Joe's order, equipped with Package Protection, gets lost?

• Offer to send a replacement.

• Inform him that we're able to send a store credit equal to the amount he paid.

• Redirect the customer to the Redo portal so they can submit a claim.

Multiple Select

Joe now has a list of items he's sure to purchase, but he needs help making sure they don't clash with his outfits! Which of the following are the THREE general rules when recommending one product to match with another?

• Type of leather

• Color of leather

• Finish of leather

• Construction method of leather

• Animal used for leather

Hotspot

The website also wants to help Joe with ensuring his products go well together! From the following image, which button do we click so that Joe can see our website's automatic product suggestions?

Open Ended

Joe is super happy with his Black Coffee Major League jacket, and now he's looking for a belt to match! He prefers the Heritage Leather Belt, but since there's no Black Coffee colorway for this style, he wants to see which colors would go well with his jacket. Respond to him via email using the correct template from Confluence, and get him your recommendations based on what you've learned from our Stylist & Comparison discussion!