On time is the only time!

Open Ended

Reflect on a time when being late had a significant impact on your plans or someone else's. What did you learn from that experience?

Multiple Choice

Why is punctuality considered especially important in the travel and tourism industry?

• Because it ensures smooth operations and customer satisfaction

• Because it reduces costs for companies

• Because it is a tradition in the industry

• Because it helps in marketing campaigns

Open Ended

What might happen if a check-in agent is 30 minutes late at a busy airport and 80 passengers still need to check in before a flight leaves in an hour?

Fill in the Blanks

Reliability is important for

in the travel and tourism sector.

Multiple Select

Select all the roles that require precision timing in the travel and tourism sector.

• Flight attendants

• Tour guides

• Hotel chefs

• Taxi drivers

Multiple Choice

Which of the following is NOT a consequence of poor timekeeping in the travel and tourism sector?

• Delays and complaints

• Loss of revenue

• Increased customer satisfaction

• Negative impact on employability

Open Ended

As a staff member, what would you do in a situation where airline lateness has caused customer frustration?

Multiple Choice

Which candidate profile would be the best choice for a punctual and reliable employee in the travel and tourism industry?

• A: Highly experienced, poor punctuality

• B: New to industry, always on time

• C: Experienced, poor attendance

• D: Highly experienced, always late

Multiple Choice

Which of the following is a key skill for the perfect employee, according to the lesson?

• Time management

• Technical expertise

• Physical strength

• Artistic ability

Open Ended

Reflecting on today's lesson, what is one personal habit related to timekeeping that you would like to improve, and why?

Open Ended

I am rarely late to school or work experience. Rate yourself from 1 to 5 on this statement. What is one area you want to improve?

Multiple Choice

What is one key reason why punctuality is important in the travel and tourism industry?

• It helps maintain schedules and customer satisfaction.

• It allows for more free time for employees.

• It reduces the need for communication.

• It increases the cost of services.