On time is the only time!

Open Ended

Reflect on a time when being late had a significant impact on your plans or someone else's. What did you learn from that experience?

Multiple Choice

Why is punctuality considered especially important in the travel and tourism industry?

• Because it ensures smooth operations and customer satisfaction

• Because it reduces costs for companies

• Because it is a tradition in the industry

• Because it helps in marketing campaigns

Open Ended

What might happen if a check-in agent is 30 minutes late at a busy airport and 80 passengers still need to check in before a flight leaves in an hour?

Fill in the Blank

Reliability is important for ___ in the travel and tourism sector.

Multiple Select

Select all the roles that require precision timing in the travel and tourism sector.

• Flight attendants

• Tour guides

• Hotel chefs

• Taxi drivers

Multiple Choice

Which of the following is NOT a consequence of poor timekeeping in the travel and tourism sector?

• Delays and complaints

• Loss of revenue

• Increased customer satisfaction

• Negative impact on employability

Open Ended

As a staff member, what would you do in a situation where airline lateness has caused customer frustration?

Multiple Choice

Which candidate profile would be the best choice for a punctual and reliable employee in the travel and tourism industry?

• A: Highly experienced, poor punctuality

• B: New to industry, always on time

• C: Experienced, poor attendance

• D: Highly experienced, always late

Multiple Choice

Which of the following is a key skill for the perfect employee, according to the lesson?

• Time management

• Technical expertise

• Physical strength

• Artistic ability

Open Ended

Reflecting on today's lesson, what is one personal habit related to timekeeping that you would like to improve, and why?

Open Ended

I am rarely late to school or work experience. Rate yourself from 1 to 5 on this statement. What is one area you want to improve?

Multiple Choice

What is one key reason why punctuality is important in the travel and tourism industry?

• It helps maintain schedules and customer satisfaction.

• It allows for more free time for employees.

• It reduces the need for communication.

• It increases the cost of services.