PROCEDIMENTO PADRÃO EQTL/ELCOP

Multiple Choice

Which of the following is NOT a place where you can request a permanent connection service according to the procedure?

• Customer service stores

• Service posts

• WhatsApp

• Email

Open Ended

What is the significance of having a standard procedure for handling new low voltage connection requests in a commercial electricity system?

Multiple Choice

What is the maximum number of days the distributor has to inform the consumer about the completion deadline for works in a low voltage area?

• 30 days

• 60 days

• 90 days

• 120 days

Open Ended

List the three conditions that require a Technical Feasibility Study before approving a new power connection request.

Multiple Choice

Which documents are required for a legal entity (Pessoa Jurídica) when requested by one of the partners?

• CPF and RG of the applicant only

• Contract (or Social Statute), CNPJ registration, CPF and RG of the applicant, Power of attorney if the representative is not the administrator

• Only CNPJ registration and contract

• Only power of attorney

Multiple Choice

What are some reasons a physical identity card (Carteira de Identidade) may be refused during customer service, according to the guidelines?

• Alteration of data in the document, existence of physical damage, significant change in appearance, doubts about authenticity or signature

• Expired document only

• Missing photo only

• Only if the document is not legible

Open Ended

Describe two situations in which a CPF is not accepted for official validation purposes.

Multiple Choice

What is the difference between a 'CPF Regular' and a 'CPF Pendente de Regularização'?

• CPF Regular means the document is regularized and has no pending issues, while CPF Pendente de Regularização means there are inconsistencies or pending issues that need to be corrected.

• CPF Regular is only for companies, while CPF Pendente de Regularização is for individuals.

• CPF Regular requires annual renewal, while CPF Pendente de Regularização does not.

• CPF Regular is not accepted for official purposes, while CPF Pendente de Regularização is.

Multiple Choice

Which CNPJ situations are not accepted according to the guidelines?

• Baixado, Inapto, Suspenso

• Ativa, Regular, Pendente

• Regular, Inapto, Ativa

• Suspenso, Ativa, Baixado

Open Ended

Describe the process for obtaining a 'Comprovante de Situação Cadastral' for both CNPJ and CPF based on the images.

Multiple Choice

According to Art. 67, what information must consumers provide for the connection budget request?

• Identification, proof of property or possession, address for correspondence, description of installed load, documentation of activities performed at the installation

• Only identification and proof of property

• Only address and description of installed load

• Only documentation of activities performed at the installation

Multiple Choice

According to Art. 67, what document becomes mandatory for opening a connection request?

• Proof of address

• Proof of property or possession

• Proof of income

• Proof of residence duration

Multiple Select

Which of the following documents are NOT accepted as proof of property or possession for connection requests?

• CAR - Cadastro Ambiental Rural

• Declaration of Address

• Memorial Descritivo

• Boletim Cadastral Imobiliário

Open Ended

List three types of documents that can be used as proof of possession for a permanent connection request.

Multiple Choice

According to Art. 14, which of the following documents cannot be required by the distributor to prove property or possession?

• Recognition of signature in documents

• Copy of previous lease contract

• Updated property deed less than 6 months old

• All of the above

Multiple Choice

What is one of the first steps an attendant should take when processing a new or existing installation request for permanent connection?

• Identify if it is a new or existing installation

• Request payment before proceeding

• Skip checking the client's documentation

• Only check the address if the client insists

Open Ended

Explain the responsibilities of the distributor and the client regarding the installation of the energy connection up to the standard meter.

Multiple Choice

What happens if the consumer's installation is not approved for a new connection request?

• The request is rejected and marked as 'Aguardando Retorno' until the client provides the necessary corrections

• The connection is made anyway

• The client is charged a penalty fee

• The request is automatically deleted

Multiple Choice

What is the maximum installed power (in kW) allowed for a new low voltage connection request according to the service description?

• 50 kW

• 75 kW

• 100 kW

• 150 kW

Open Ended

Summarize the main steps involved in requesting a permanent low voltage connection (Conexão Permanente) as described in the session.