Business English

​Business English

Business English

Key Workplace Expressions

• Welcome to (Company Name). How may I help you?

• Good morning, please take a seat.

• Go straight ahead and turn left at the end of the corridor

• The meeting room is on the third floor, room 305

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Key Workplace Expressions

Key Workplace Expressions

I’d like to confirm our appointment on [day] at [time].

Yes, that works for me. See you then

• Could you please hold for a moment?

• Let me connect you with the right person

• ​Could you repeat that, please?

Key Workplace Expressions

Open Ended

Write a short email (3–5 lines) confirming a meeting

Listening - A phone call from a customer

Multiple Choice

The delivery hasn't arrived yet

• True

• False

Multiple Choice

Andrea is having cash flow issues and needs a payment extension

• True

• False

Multiple Choice

Andrea usually asks for an extension of the payment terms

• True

• False

Multiple Choice

Andrea has a new order to place, even bigger than the last one

• True

• False

Multiple Choice

Junko can extend the payment terms on the last order to 60 days

• True

• False

Multiple Choice

Junko will send Andrea an email confirmation

• True

• False

Listening Business English – Customer service

Open Ended

All our agents are ……………… right now, please hold

Open Ended

Good afternoon, my name is David. ……………… your name, please?

Open Ended

……………… I help you, Angela?

Open Ended

Is the ……………… in your name?

Open Ended

Can I ……………… for some further identification?

Phrasal Verbs for Business Contexts

Follow Up To continue communication or check progress after an initial contact

Example:
I'll follow up with the client next week to see if he has any questions

Phrasal Verbs for Business Contexts

Run by To present an idea or plan to someone to get their opinion

Example:
Let me run this proposal by my manager before we confirm

Phrasal Verbs for Business Contexts

Lay off To dismiss employees from their jobs due to economic reasons

Example:
The company had to lay off 20 workers last month

Phrasal Verbs for Business Contexts

Call off To cancel something (a meeting, appointment, event)

Example:
The company had to lay off 20 workers last month

Phrasal Verbs for Business Contexts

Think on your feet To react quickly and effectively without preparation

Example:
In job interviews, you often need to think on your feet when answering unexpected questions

Phrasal Verbs for Business Contexts

Move the needle To make a noticeable difference or have a significant impact

Example:
This new strategy really moved the needle for our sales team

Phrasal Verbs for Business Contexts

In the loop / Out of the loop To be informed / not informed about something

Example:
Please keep me in the loop about any changes
Sorry, I’m out of the loop, what are we discussing?

Open Ended

The meeting was ______ because the CEO was traveling

Open Ended

During the Q&A session, she had to ______ when asked a difficult question

Open Ended

The new marketing campaign really ______ and boosted sales by 20%