CP Session 1 (20.09.2025)

Open Ended

What is a business letter?

Open Ended

What is the difference between writing to a friend and writing to a company?

Open Ended

What do you expect to learn from this course?

How can learning to translate business correspondence help your future career?

Poll

Which of the following is most important in a business letter?

(Cái nào quan trọng nhất trong thư tín thương mại?)

• Accurate grammar (Ngữ pháp chính xác)

• Polite tone (Giọng điệu lịch sự)

• Clear structure (Bố cục rõ ràng)

• Clarity (Độ rõ ràng)

• Conciseness (Súc tích)

Poll

What style do you think a business letter should have?

• informal

• neutral

• formal

Poll

Which of these sentences is more suitable in a business letter?

• As per your request, please find enclosed herewith the payment.

• As you requested, I am enclosing the payment.

Categorize

Options (20)

advise

at an early date

inform

as soon as possible

at this present time

now, at present

due to the fact that

because

for the purpose of

for

free of charge

free

in accordance with

according to

in compliance with

as you requested

up to this writing

until now

after, since

subsequent to

Match the long phrase with its concise version.

Avoid

Use

Open Ended

Why is politeness important in business correspondence?

Multiple Select

Which greeting is appropriate for a business letter?

• Hey there!
• To whom it may concern,
• What's up?
• Dear [Name]

Multiple Select

Which of the sentence is polite enough for a business letter.

• We can’t accept your request because it’s wrong.

• We regret that we cannot accept your request at this time.

Multiple Select

Which version is clearer? Why?

• We might be able to deliver your order sometime soon.

• Your order will be delivered on September 25.

Multiple Choice

Which of these must be avoided in business letters?

• Polite words

• Formal words

• Abbreviations

• Clear details

Reorder

Put the parts of a business letter in the correct order.

• Heading (Company info, date)

• Greeting (Dear Mr. Smith,)

• Body

• Closing (Yours sincerely, …)

• Signature

1

2

3

4

5

• 1
• 2
• 3
• 4
• 5

Multiple Choice

A block style business letter is

• Left Justified

• Centered

• Right Justified

Multiple Choice

Modern Business Letter are usually written in

• Semi Block Style

• Simplified Block Style

• Full Block Style

• None of the Above

Multiple Choice

What is the position of the sender’s address in business letter?

• Closing

• Heading

• Inside Address

• None of the above

Multiple Choice

Which of the following is a correct dateline in a Business Letter?

• 20 Jan,2022

• January 20, 2022

• 20/01/2022

• 20-01-22

Multiple Choice

The inside address should be written _

• Below the salutation.

• Above the heading.

• above the salutation

• Above the date.

Categorize

Options (8)

Mr

Sir

Mrs

Miss

Ms

Dr

Madam

Sir/Madam

Which is the most appropriate complimentary close?

Yours sincerely

Yours faithfully

Multiple Choice

Which part of a business letter comes after the body?

• Closing

• Signature

• Heading

• Inside Address

Multiple Choice

The part of the business letter that follows the Complimentary Close is_

• Sender's Address

• Body of the letter

• Signature Block

• Identification Marks

Multiple Choice

Which is not a part to a business letter?

• Salutation

• Signature

• Indenting

• Complimentary Close

Multiple Choice

sight draft

• nhìn thấy
  hối phiếu

• hối phiếu trả ngay

Match

Match the following

• COD (Cash on
  Delivery

• Confirmed L/C

• Collection
  payment

• DA
  Documents against Acceptance

• T/T
  Telegraphic transfer

Thanh toán khi giao hàng

thanh toán bằng thư
tín dụng có xác nhận

thanh toán nhờ thu

Thanh toán bằng phương thức trao
chứng .

Thanh toán
bằng điện chuyển tiền

• Thanh toán khi giao hàng

• thanh toán bằng thư
  tín dụng có xác nhận

• thanh toán nhờ thu

• Thanh toán bằng phương thức trao
  chứng .

• Thanh toán
  bằng điện chuyển tiền

Multiple Choice

Trong một chào hàng (offer) hay đặt hàng (order), thuật ngữ
“cash payment” có nghĩa là

• thanh
  toán ngay

• thanh toán bằng
  tiền mặt

Multiple Choice

Trong trường hợp trịnh trọng,

“We will ................ you of the particulars of the shipment." [thông báo]

• notify/advise

• let you know/tell

Multiple Choice

“Chúng tôi sẽ đánh giá cao nếu quý ngài có thể gửi hàng thay thế cho số hàng giao sai này”

• We must/would ask you to send the replacements for the wrong goods.
  

• We would highly appreciate
  it if you could send the replacements for the wrong goods

Multiple Choice

The claim problem is still under negotiation
(Khiếu nại đó vẫn đang được ..............)

• bàn bạc, thương thuyết,
  xem xét

• thanh toán/chiết khấu

Multiple Choice

- Please amend the L/C accordingly so as to enable our negotiation of draft
(Đề nghị tu chỉnh L/C cho phù hợp để giúp chúng tôi ................. hối phiếu).

• bàn bạc, thương thuyết,
  xem xét

• thanh toán/chiết khấu

Multiple Choice

Our .................. are various in designs and attractive in colours. [Hàng hóa]

• goods

• Merchandise

• Commodities

• Cargo

• Stock

Multiple Choice

We are now doing the ............... control.
[Hàng hóa]

• goods

• Merchandise

• Commodities

• Cargo

• Stock

Match

Match the following

• Execute/perform

• Settle/ make

• Conduct

• Carry out/ Implement

• Realize

a contract /an order

a payment

an inspection

a
plan/ a project/ a policy

an advertising campaign

• a contract /an order

• a payment

• an inspection

• a
  plan/ a project/ a policy

• an advertising campaign