EPC WEEK 3

Multiple Choice

Why is writing considered an essential tool in business communication?

• Because it is more formal than speaking

• Because oral communication is always ineffective

• Because there are times when oral communication is not effective

• Because writing is faster than speaking

Fill in the Blanks

One key component of professional written communication is clarity and

.

Multiple Select

Which of the following are important for maintaining professionalism in written communication?

• Confidentiality

• Using emojis

• Proper tone

• Document etiquette

Multiple Choice

Which of the following is NOT listed as an importance of professional written communication?

• Enhances clarity and understanding

• Improves workplace efficiency

• Increases company profits directly

• Ensures proper documentation

Open Ended

Summarize two ways professional written communication can support career growth and business relationships.

Fill in the Blanks

Fill in the blank: Professional etiquette with technology, also known as

, encourages good behaviour on the internet.

Multiple Select

Which of the following are recommended practices for online text etiquette?

• Be mindful of response time

• Respect digital boundaries

• Overuse emojis and informal language

• Keep messages professional and concise

Open Ended

List and explain two reasons why it is important to check attachments and links before sending messages in a professional setting.

Multiple Select

Which of the following actions help improve readability in written digital communication?

• Use ALL CAPITAL LETTERS

• Break long messages into short, clear paragraphs

• Use bullet points or numbered lists

• Share sensitive company information on unsecured platforms

Open Ended

Compare the communication styles between Jake and Ms. Tan in the first and second conversations. What are the key differences in professionalism and clarity?

Multiple Choice

Which of the following is NOT a benefit of proper email etiquette according to the lesson?

• Maintaining professionalism

• Avoiding misunderstandings

• Ensuring smooth interactions

• Increasing email length

Multiple Choice

Which of the following are recommended practices for writing a professional email subject line?

• Summarize the email’s purpose in a few words

• Use vague subjects like 'Important'

• Write a subject line unrelated to the content

• Leave the subject line blank

Open Ended

List three steps you should take before submitting an email, based on the guidelines provided.

Fill in the Blanks

Fill in the blank: Avoid using

in your emails as it looks like shouting and is considered unprofessional.

Multiple Choice

Why is it important to use CC and BCC wisely when sending emails?

• To ensure everyone receives the email

• To protect recipients' privacy and manage visibility

• To make the email look more professional

• To avoid sending attachments

Multiple Choice

Which of the following is NOT a recommended practice for attaching files in professional emails?

• Ensuring attachments are included before sending

• Naming files appropriately

• Sending files without checking their names

• Using descriptive file names

Open Ended

Explain how email etiquette contributes to effective professional communication.

Open Ended

What are the mistakes in tone, structure, and etiquette in the sample email shown?

Multiple Choice

What is the purpose of the subject line?

• To avoid using capital letters

• To include jokes or greetings

• To tell the reader what the email is about immediately

• To make the email look longer

Multiple Choice

Which of the following greetings is most suitable for a client?

• To whom it may concern,

• Dear Ms. Tan,

• Hey there,

• Hi Tan!

Multiple Select

Which of the following are basic elements of a formal and professional email structure?

• Email greeting

• Email sign-off

• Email subject line

• Email attachment

Multiple Choice

Which of the following best shows good workplace technology etiquette?

• Replying to a client’s email within 24 hours

• Using slang like “LOL” in reports

• Ignoring messages until the end of the week

• Sending files through personal social media

Open Ended

What is an example of poor technology etiquette?