CH 10/23 Writing Communication

Multiple Choice

Which of the following best describes interoffice communication (IOC) in a medical office?

• Formal, legal documentation

• Informal, memo-style communication usually specific to one concern

• Personal letters to patients

• Detailed patient medical records

Multiple Choice

Which type of correspondence in the medical office might involve communication with travel agencies or uniform suppliers?

• Personal letters

• Professional letters

• Form letters

• Templates

Multiple Select

Which of the following are examples of correspondence that can be handled using form letters in a medical office?

• Referrals

• Annual examination reminders

• Collection letters

• Patient education sheets

Fill in the Blanks

An electronic file or pre-printed document with a predesigned, customized format is called a

.

Fill in the Blanks

Communications that include

information require special handling.

Multiple Choice

Which of the following is an example of when a Release of Information (ROI) form is needed?

• Requesting consultation from a specialist

• Patient personal use

• Providing information to a hospital

• To an insurance company for payment

Fill in the Blanks

A form that explains how the office adheres to HIPAA regulations regarding personal information is called a

Multiple Select

Which of the following are recommended guidelines for preparing written communication?

• Use only spoken language

• Proper grammar

• Proper punctuation

• All words spelled correctly

Multiple Choice

Which of the following is NOT a spelling tip mentioned in the guidelines?

• Write the word several times

• Use a dictionary when in doubt

• Ignore accent marks

• Make a list of words you frequently misspell

Multiple Choice

Which part of speech describes a noun?

• Adjective

• Verb

• Pronoun

• Adverb

Multiple Select

Identify all the parts of speech that express emotion or show relationship.

• Preposition

• Interjection

• Conjunction

• Adverb

Fill in the Blanks

A sentence with at least two independent clauses and at least one dependent clause is called a

sentence.

Multiple Choice

Which of the following should always be capitalized?

• Names of persons

• Names of holidays

• First word in a sentence

• All of the above

Multiple Choice

Which of the following is NOT a guideline for using numbers in written communication?

• Use numbers consistently.

• Follow the instructions of a reference style book.

• Ignore your employer's rules for number usage.

• Spell out numbers as instructed.

Fill in the Blanks

Fill in the blank: The section of a business letter that contains the main message is called the

.

Multiple Select

What are two characteristics of interoffice communication (IOC) in the medical office?

• It is formal and lengthy

• It is informal and memo-style

• It is usually specific to one concern

• It is always written to patients