Conflict Management & Adaptability

Open Ended

Describe a situation where you experienced a conflict with someone you worked with in school or in an extracurricular. Why did it happen? Was it resolved? How?

Multiple Choice

Why is it important to manage conflict in the workplace?

• To avoid uncomfortable conversations

• To improve teamwork and productivity

• To ignore problems

• To increase competition among employees

Open Ended

What are THE MOST common causes of conflict in the workplace?

Multiple Choice

Which type of workplace conflict is considered the most dangerous and why?

• Process conflict because it involves task distribution.

• Task conflict because it involves outcomes of work.

• Relationship conflict because it affect employees’ stress and well-being.

• Process conflict because it is hard to resolve.

Multiple Select

Based on the information, what are some strategies for resolving disputes or fights with colleagues?

• Use relationship-building language

• Provide destructive criticism

• Compromise

• Ask clarifying questions

Open Ended

What kind of work style do you identify with? How do you think this self-awareness can benefit you in the workforce?

Multiple Select

Which of the following qualities are important for a great facilitator?

• Unbiased

• Indifferent

• Timely

• Authoritative

Open Ended

Compare and contrast the roles of facilitators, mediators, and arbitrators in conflict resolution. What are the key differences in how they help groups reach decisions?

Open Ended

Scenario: Your group is creating a class presentation. Two group members assume someone else is responsible for the research, so nobody completes it. Now the project is due tomorrow, and everyone blames each other for “not doing their part.”

What type of conflict is this? How can the group compromise on completing the remaining work?

Open Ended

Scenario: Two coworkers at a part-time job avoid each other because of opposite personalities. One is very energetic and talkative; the other prefers quiet and focuses better alone. Their constant irritation with each other is starting to affect customer service.

What type of conflict is this? What might a supervisor do to help resolve this conflict? What can the coworkers do to show respect for each other's working styles?

Open Ended

Scenario: A new employee at a fast-food restaurant works very slowly because they’re still learning. Another employee becomes frustrated and snaps, “Just move out of the way. I’ll do it myself!” The new employee feels embarrassed and stops asking questions.

What type of conflict is this? How can both employees improve communication? How can a manager help?