Chapter 21- FOH

Multiple Choice

Which role in a formal service organization is responsible for the overall management of service?

• Headwaiter

• Captain

• Maître d’hôtel

• Front waiter

Multiple Choice

Which role in a less formal service structure is responsible for running the dining room and supervising a team of servers?

• Floor manager

• Server

• Food runner

• Buser

Multiple Choice

Who is primarily responsible for seating customers in a contemporary full-service operation?

• Manager

• Host/ess

• Server

• Captain

Multiple Choice

Which of the following is an example of a front-of-the-house employee?

• Maitre d'

• Bookkeeper

• 
  Pastry chef

• Menu planner

Multiple Select

Which of the following are considered service tools in a restaurant setting?

• Corkscrew

• Order pad

• Pastry tongs

• Crumber

Multiple Choice

What is the primary function of pastry tongs in restaurant service?

• Serve casseroles

• Serve individual pastries

• Serve drinks

• Serve bread

Multiple Choice

Which of the following is NOT a key aspect of an effective reservation system in a restaurant?

• Accurate system

• Record reservations

• Special requests

• Serve food immediately

Multiple Select

What are two benefits of confirming reservations and flagging special requests for restaurant management?

• Improves customer service

• Reduces food waste

• Helps management plan labor and food

• Ensures guests feel important

Multiple Choice

Which of the following is a responsibility of the server when taking guest orders?

• Assign tables

• Note orders on guest checks

• Track reservations

• Manage kitchen staff

Multiple Choice

Which of the following is NOT a step in taking a table-side order?

• Use grid to write down delivery sequence

• Note temperature requests

• Repeat order back

• Ignore seat and table numbers

Multiple Select

Which of the following are important skills for successful suggestive selling?

• Product knowledge

• Effective communication skills

• Sales training

• Ignoring guest preferences

Multiple Choice

What is one way servers can make their suggestions more appealing to guests?

• Use active and descriptive words

• Speak quietly

• Avoid making recommendations

• Ignore guest suggestions

Multiple Choice

Why is it important for servers to be familiar with local laws regarding alcohol service?

• To increase tips

• To ensure professional and safe service

• To serve alcohol to minors

• To avoid using standardized abbreviations

Multiple Choice

Which of the following is NOT a responsibility of the liquor board/authority?

• Develops and enforces regulations

• Issues and monitors liquor licenses

• Oversees sale and service of alcohol

• Holds hearings for violators

Multiple Select

Select all situations that can lead to criminal charges in alcohol service.

• Serving alcohol to minors

• Serving intoxicated guests

• Allowing minors to sell alcohol

• Offering discounts on alcohol

Multiple Choice

Serving alcohol to minors can result in which of the following consequences?

• Criminal charges

• License renewal

• Tax deduction

• Award recognition

Fill in the Blanks

A BAC of

or higher means a person cannot operate a motor vehicle.

Multiple Choice

Which of the following service styles is the simplest?

• English

• American

• French

• Russian