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Presentación sin título

Presentación sin título

Assessment

Presentation

Business

Vocational training

Practice Problem

Medium

Created by

Jonathan Jaramillo

Used 1+ times

FREE Resource

53 Slides • 24 Questions

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Multiple Choice

According to ISO 2001, what is the main purpose of a process within an organization?

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To create a new product for the market

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To transform input elements into valuable results under controlled conditions

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To increase the number of employees

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To reduce the number of activities in an organization

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Multiple Choice

According to the definition provided, what are the key elements that make up a process in an organization?

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A set of coordinated and repeatable activities using resources for transformation and value generation

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A single activity performed by one person

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A random sequence of tasks without a goal

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A process that does not require resources

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Open Ended

Compare the definitions of 'Gestión' and 'Gestión de procesos' as presented by ISO 9000:2000. What are the main differences between them?

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Fill in the Blank

Fill in the blank: One of the common elements that helps define process management is the emphasis on achieving ___ .

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Multiple Select

Select all the aspects that are considered key to 'Gestión por procesos' according to the diagram.

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Client focus

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Methodological work

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Understanding process value

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Ignoring process results

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Open Ended

Explain how 'Eliminating organizational waste' contributes to effective process management.

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Multiple Choice

Which of the following is NOT a step in implementing process management according to the slide?

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Understand process maturity

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Define process governance

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Promote transformations

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Eliminate all existing processes

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Open Ended

Compare and contrast 'Gestión por procesos' and 'Gestión de procesos' based on their focus and scope.

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Fill in the Blank

Fill in the blank: The process management approach focuses on creating ___ for the client and stakeholders.

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Multiple Select

Which of the following are key success factors in process management?

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Culture

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Critical processes

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Organizational structure

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Financial investment

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Multiple Choice

What is the main purpose of process management models in organizations?

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To represent the relationships between activities and guide the design of process management systems

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To increase the number of processes

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To eliminate customer satisfaction

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To focus only on financial results

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Multiple Choice

According to the ISO 9000:2000 process approach model, what are the main macro processes involved in quality management?

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Resource management, product realization, measurement/analysis/improvement, management responsibility

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Sales, marketing, finance, HR

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Production only

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Customer service only

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Multiple Choice

Which of the following is NOT one of the primary activities in the value chain model?

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Logística de entrada

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Transformación

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Gestión de recursos humanos

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Marketing y ventas

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Open Ended

Explain the main purpose of a value chain in an organization.

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Multiple Choice

Which of the following phases are included in the value chain of an industrial organization?

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Diseño de productos, Acción comercial, Fabricación, Almacenaje, Distribución, Servicio posventa

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Diseño de servicios, Divulgación, Prestación del servicio, Seguimiento de resultados

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Gestión de recursos humanos, Desarrollo tecnológico, Aprovisionamiento, Logística de salida

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Planificar la producción, Suministrar materias primas, Generar producto

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Fill in the Blank

A value chain should have at least ___ phases to represent the macro processes of a business.

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Multiple Choice

Which of the following are common mistakes in constructing process maps?

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Naming the process after the result generated

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Naming the process after the department involved

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Naming the process after the physical location

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All of the above

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Multiple Choice

Which of the following is NOT a characteristic of functional management (gestión funcional)?

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Centralization of decisions

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Integration of specialties

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Division of labor by functional specialization

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Control of resource use

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Multiple Choice

Which types of processes are described as facilitating the development of activities that integrate substantive processes?

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Governance processes

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Substantive processes

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Adjective processes

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Macroprocesses

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Multiple Select

Select all the correct statements about the hierarchy of processes as described in the diagram and definitions.

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A macroprocess consists of several processes.

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Activities are made up of multiple tasks.

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A subprocess is a part of a process.

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Tasks are complex actions.

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Fill in the Blank

Fill in the blank: A ___ is a set of interrelated processes within an organization that facilitates the achievement of its mission.

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Open Ended

How does Public Administration influence the economy according to the slide?

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Multiple Choice

Which of the following best describes the concept of a 'proceso' according to the definitions provided?

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A set of activities that transform inputs into valuable outputs under controlled conditions.

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A random sequence of tasks with no specific outcome.

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A process that only involves one activity and no transformation.

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A mechanism that does not add value for the client.

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Open Ended

Summarize in your own words the main idea behind the different definitions of 'proceso' presented in the slide.

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