Presentación sin título

Multiple Choice

According to ISO 2001, what is the main purpose of a process within an organization?

• To create a new product for the market

• To transform input elements into valuable results under controlled conditions

• To increase the number of employees

• To reduce the number of activities in an organization

Multiple Choice

According to the definition provided, what are the key elements that make up a process in an organization?

• A set of coordinated and repeatable activities using resources for transformation and value generation

• A single activity performed by one person

• A random sequence of tasks without a goal

• A process that does not require resources

Open Ended

Compare the definitions of 'Gestión' and 'Gestión de procesos' as presented by ISO 9000:2000. What are the main differences between them?

Fill in the Blank

Fill in the blank: One of the common elements that helps define process management is the emphasis on achieving ___ .

Multiple Select

Select all the aspects that are considered key to 'Gestión por procesos' according to the diagram.

• Client focus

• Methodological work

• Understanding process value

• Ignoring process results

Open Ended

Explain how 'Eliminating organizational waste' contributes to effective process management.

Multiple Choice

Which of the following is NOT a step in implementing process management according to the slide?

• Understand process maturity

• Define process governance

• Promote transformations

• Eliminate all existing processes

Open Ended

Compare and contrast 'Gestión por procesos' and 'Gestión de procesos' based on their focus and scope.

Fill in the Blank

Fill in the blank: The process management approach focuses on creating ___ for the client and stakeholders.

Multiple Select

Which of the following are key success factors in process management?

• Culture

• Critical processes

• Organizational structure

• Financial investment

Multiple Choice

What is the main purpose of process management models in organizations?

• To represent the relationships between activities and guide the design of process management systems

• To increase the number of processes

• To eliminate customer satisfaction

• To focus only on financial results

Multiple Choice

According to the ISO 9000:2000 process approach model, what are the main macro processes involved in quality management?

• Resource management, product realization, measurement/analysis/improvement, management responsibility

• Sales, marketing, finance, HR

• Production only

• Customer service only

Multiple Choice

Which of the following is NOT one of the primary activities in the value chain model?

• Logística de entrada

• Transformación

• Gestión de recursos humanos

• Marketing y ventas

Open Ended

Explain the main purpose of a value chain in an organization.

Multiple Choice

Which of the following phases are included in the value chain of an industrial organization?

• Diseño de productos, Acción comercial, Fabricación, Almacenaje, Distribución, Servicio posventa

• Diseño de servicios, Divulgación, Prestación del servicio, Seguimiento de resultados

• Gestión de recursos humanos, Desarrollo tecnológico, Aprovisionamiento, Logística de salida

• Planificar la producción, Suministrar materias primas, Generar producto

Fill in the Blank

A value chain should have at least ___ phases to represent the macro processes of a business.

Multiple Choice

Which of the following are common mistakes in constructing process maps?

• Naming the process after the result generated

• Naming the process after the department involved

• Naming the process after the physical location

• All of the above

Multiple Choice

Which of the following is NOT a characteristic of functional management (gestión funcional)?

• Centralization of decisions

• Integration of specialties

• Division of labor by functional specialization

• Control of resource use

Multiple Choice

Which types of processes are described as facilitating the development of activities that integrate substantive processes?

• Governance processes

• Substantive processes

• Adjective processes

• Macroprocesses

Multiple Select

Select all the correct statements about the hierarchy of processes as described in the diagram and definitions.

• A macroprocess consists of several processes.

• Activities are made up of multiple tasks.

• A subprocess is a part of a process.

• Tasks are complex actions.

Fill in the Blank

Fill in the blank: A ___ is a set of interrelated processes within an organization that facilitates the achievement of its mission.

Open Ended

How does Public Administration influence the economy according to the slide?

Multiple Choice

Which of the following best describes the concept of a 'proceso' according to the definitions provided?

• A set of activities that transform inputs into valuable outputs under controlled conditions.

• A random sequence of tasks with no specific outcome.

• A process that only involves one activity and no transformation.

• A mechanism that does not add value for the client.

Open Ended

Summarize in your own words the main idea behind the different definitions of 'proceso' presented in the slide.