AS400

Open Ended

Explain how the Pg Up and Pg Dn keys enhance the information available about guest charges in the AS400 system.

Multiple Choice

What is the purpose of selecting F13 (Air Itn) or Shift+F2 after accessing the booking summary screen in the Air Sea / Choice Air process?

• To view the passenger's loyalty information

• To view the flight itinerary details

• To access payment history

• To display amenities information

Multiple Choice

What is the first step to get started with the AS400 system according to the instructions shown?

• Enter your User ID and Password

• Click the Colonial icon on the desktop

• Open the IBM i application

• Contact IT support

Open Ended

Why is it important to understand how to access and use the AS400 system in a business environment?

Multiple Choice

What information must you enter to access the main menu in the Royal Caribbean Cruises system?

• User Name and Password

• Booking Number and Ship Name

• Room Number and Category

• Guest Name and Sailing Date

Multiple Choice

After logging in, which menu option should you select to look up a specific booking or passenger inquiry?

• Individual Reservations

• Booking/Passenger Inquiry

• Departure Status Inquiry

• Change Password

Open Ended

Describe the steps required to find details about a specific booking using the system interface.

Multiple Select

The booking summary screen displays several details. Select all the types of information shown on this screen.

• Ship Name & Sailing Date

• Room Number & Category

• Travel Agent Code & Telephone Number

• Guest Nationality

Open Ended

Explain how to use the Shift key to access function keys above F12, and give an example.

Multiple Choice

Which function key should you select from the booking summary screen to access more keys?

• F16

• F24

• F20

• F18

Multiple Choice

Which of the following details can be viewed by typing 3 or 5 in the blank field on the 'Charges By Pax' screen?

• Guest's passport number

• View Details and Display OBC Value

• Booking reference only

• Payment method

Open Ended

Describe the process for viewing the charges a guest paid, including any transfers, shore excursions, or OBC's, using the AS400 system.

Multiple Choice

What additional charges can be displayed by using Pg Up or Pg Dn on the charges screen?

• Transfers, prepaid gratuities, cruise care insurance, departure taxes, Wifi, Shore Excursions, OBC's entitlement

• Only prepaid gratuities

• Only transfers and Wifi

• Only cruise care insurance

Multiple Choice

What is the sequence of steps to access the amenities details for a booking in the Royal Caribbean Cruise Line system?

• Select F24, then F19, then enter booking number

• Select F19, then F24, then enter booking number

• Select 2 in Booking Passenger Inquiry, enter booking number, select F24 (More Keys), then F19 (Amenities) or Shift+F7

• Select F24, then Shift+F7, then enter booking number

Multiple Choice

Which keys can be used to view more details from the Amenity Inquiry by Agreement screen?

• 1 or 2

• 3 or 5

• F13 or F24

• Shift+F7 or F19

Open Ended

Explain how you would use the system to find out which amenities have been provided to a passenger and who provided them.

Multiple Choice

After accessing the amenities inquiry screen, what information can you find about the amenities for a specific booking?

• Only the price of the amenities

• The description, price, and source of the amenities

• Only the source of the amenities

• Only the booking ID

Multiple Choice

Which option should you select to access a guest's booking and view applied promotions in the reservation system?

• Individual Reservations

• Booking/Passenger Inquiry

• Departure Status Inquiry

• Language Manifest

Open Ended

Explain the significance of the '+' sign following a promotion code in a booking summary screen.

Multiple Choice

Which command key allows users to view the charges associated with a booking in the reservation system?

• F12-Previous

• F16-Charges

• F18-Manifest

• F24-More Keys

Multiple Select

What are the components included in the total charges for a booking as shown in the initial view of charges?

• Net Cruise Fare, NonComCruisFare, Total Promos

• Commission Amt, VAT, Addl Comm Amt

• Total Charges, Net Charges, Booking Number

• Net Cruise Fare, Total Promos, Commission Amt, VAT

Open Ended

Describe the process for accessing additional information about a promotional code applied to a booking, using the reservation system screens.

Open Ended

What questions do you still have about getting started with the AS400 system or signing in?

Multiple Choice

What is the first step to get started with the AS400 system as shown in the lesson?

• Click the Colonial icon on the desktop

• Enter your User ID and Password

• Open the IBM i window

• Restart your computer