health communication- conflict

Open Ended

How can healthcare professionals demonstrate respect for cultural and individual differences during patient interactions?

Multiple Choice

Why is therapeutic communication important in healthcare practice?

• It helps build trust and resolve misunderstandings.

• It increases the speed of medical procedures.

• It reduces the need for patient consent.

• It eliminates all cultural differences.

Multiple Choice

Which of the following is the most important factor when resolving minor misunderstandings in a clinical setting?

• How you respond

• The patient's medical history

• The family member's interpretation

• The medication instruction

Open Ended

List and briefly describe two strategies that can be used to resolve misunderstandings in a clinical or care setting.

Multiple Choice

In the role-play scenario, what makes the therapeutic response more effective than the less effective response?

• It stays calm and respectful

• It uses medical jargon

• It avoids checking for understanding

• It blames the patient

Multiple Select

Which of the following are considered aspects of cultural and individual differences in healthcare?

• Cultural background

• Individual identity

• Communication styles

• Beliefs and preferences

Open Ended

How can healthcare providers demonstrate respect for differences through their language, tone, and behaviour?

Multiple Choice

Which of the following best describes the impact of stereotypes and implicit bias in clinical communication?

• They help clinicians make quick decisions based on patient background.

• They can undermine trust and compromise care quality by overriding patient-centred care.

• They ensure that all patients receive equal treatment regardless of their needs.

• They are always positive and beneficial in healthcare settings.

Open Ended

How can practicing cultural humility and adapting without assuming improve patient-centred care?

Open Ended

How do you think practicing therapeutic communication can impact your future interactions with patients?

Multiple Choice

What are two key competencies you will practice this week in therapeutic communication?

• Resolving misunderstandings and respecting differences

• Building trust and resolving misunderstandings

• Honoring cultural differences and clarifying communication

• Rephrasing statements and confirming understanding