Implementing and Controlling Review

Plans are likely to be ineffective if they are not implemented well.

• True
• False

All rewards are motivating for all people.

• True
• False

Examples of internal motivation include all of the following except

• personal beliefs
• feelings
• a promotion
• attitude

A group of individuals who cooperate to achieve a common goal is a

• work team
• management
• a department
• quality control group

The major ongoing activities of a business.

• motivation
• implementing
• controlling
• operations

Health insurance and employee absence costs a company approximately what percent of each employee's salary?

• 5%
• 10%
• 15%
• 20%

Merchandise is the only thing that customers and/or employees might steal or shoplift.

• True
• False

All of the following are ways companies try to control costs associated with health care and employee absence except

• provide safety training for employees
• provide fitness/wellness centers for employees
• invest in costly security equipment
• offer free flu shots

All of the following are external motivators except

• a raise
• personal satisfaction
• a promotion
• praise from supervisor

The first step managers take in the controlling process is

• establishing performance standards for company goals
• measuring performance using established standards
• establishing goals
• taking corrective action when standards are not met