Communcation

____________ listening is very important in healthcare.

• assistive
• active
• passive
• positive

A patient must __________ the health provider before they can accept the message.

• like
• know
• trust
• see creditials

Which of the following is not an example of a communication barrier.

• interruptions or distractions
• medical terminology
• properly working hearing aid
• soft or muted voice

The exchange of information through signs, symbols, and behaviors is _________.

• communication
• listening
• empathy
• non verbal behavior

Nonverbal behavior may contradict what the speaker is saying

• True
• false

_______________ occurs when the receiver receives the message, interprets the message, and responds to the message.

• interference
• anger
• feedback
• joy

_____________________ is essential when getting to know someone.

• communication
• texting
• feedback
• pictures

__________________ attitudes will help when communicating

• positive
• negative

Effective listening involves:

• only hearing the message
• hearing and interpreting the message
• hearing and interpreting the message and focusing on body language
• interpreting the message and focusing on body language

Most of our communication is:

• Verbal
• Nonverbal