Administrative Support KOSSA Practice

1. One of your co-workers has been sharing confidential information with others outside the company. If you are unsure of the company rules relating to this, you should ____________.

• A.  contact the company personnel manager to report the employee who made the mistake.
• B.  ask co-workers for an interpretation of how to handle the situation.
• C.  refer to the company policy manual.
• D.  write a letter to your supervisor so that you will be cleared of any responsibility.

2. Which of the following reports assets, liabilities and owner’s equity on a specific date?

• A. Comparative Financial Statement
• B. Income Statement
• C. Balance Sheet
• D. Worksheet

3. If the supervisor on duty gives you a task you do not understand, you should ___________.

• A.  get a co-worker who is more experienced to complete the task.
• B.  tell your supervisor you do not know how to do it and ask him to assign a co-worker the task.
• C.  try to figure it out on your own.
• D.  ask your supervisor for further clarification.

4. What general communication skills are most employers looking for in their employees?

• A. Public speaking skills
• B.  Ability to make presentations using PowerPoint
• C.  Effective speaking, listening, reading and writing skills
• D.  Basic math and writing skills

5. Upon being hired, your employer will have you complete Forms I-4 and  K-4.  These forms will assist your employer in being able to _____.

• A.  calculate your Medicare deduction amount for each payroll period.
• B.  calculate your Social Security deduction amount for each payroll period.
• C.  calculate the amount of your state and federal tax for each payroll period.
• D.  calculate your gross pay.

6. Which of the following subjects is illegal for a potential employer to ask during the hiring process?

• A.  Availability to work nights or weekends
• B.  If you have a disability
• C.  If you have a disability
• D. Education Level

7. After you read an office memo that is confidential, you should __________.

• A.  discuss it with your family to determine how it impacts you.
• B.  discuss it only with your friends and co-workers.
• C.  pretend you never saw it.
• D.  not discuss it with anyone.

8.  Which of the following Personal Information Management (PIM) software packages would be most helpful in scheduling meetings and syncing your calendar with other employee’s calendars?

• A.  Microsoft Outlook
• B. Microsoft OneNote
• C. Microsoft Project
• D. Microsoft TASK

9. Which of the following is not considered an important skill for the workplace?

• A.  Ability to work in teams
• B. Working well with people from diverse backgrounds
• C.    Ability to work independently and never work with anyone
• D. Providing excellent customer service

10.Which of the following is NOT an effective practice for scheduling appointments?

• A. Use clear handwriting and always use a pencil to allow for easy changes.
• B. Keep last year’s appointment book and refer to it when making time-wise decisions for large projects.
• C. Double book several time slots throughout the day to make sure you have no down time.
• D. Leave some time unscheduled between appointments to allow for meetings or unplanned visitors.