How miscommunication happens (and how to avoid it) - Katherine Hampsten

What is the main idea of this video?

• Miscommunication is an incurable phenomenon
• The dynamics of the communication process
• The techniques of avoiding arguments with others
• Miscommunication reasons and steps to prevent it

The ______ communication model suggests that communication is a simple message delivery from one person to another.

• Horizontal
• Transmission
• Transactional
• Most recent

Which of the following influences our perceptual filters?

• Age
• Religion
• Family
• All of the above are influences

Which of these activities is the most intentional?

• Listening
• Hearing

According to the video, under the transactional model, communication is like playing a game of toss with:

• Balloon
• Baseball
• Ball of clay
• Hot potato

According to the video, Miscommunication might happen in big groups because……

• each person speaks from their point of view
• people can’t seem to understand one another
• people are speaking very loud all the time
• each person is passive about the communication process

What can we do to listen more effectively?

• Pay attention only to the words being said
• Focus primarily on what we want to say next
• pay attention to words, visual cues and emotions
• Avoid expressing our opinions

We can understand from the video that…

• if you think about the words you’re saying carefully you will avoid miscommunication
• if two people know each other well they will not have a miscommunication problem
• miscommunication might still happen between very close family members
• active listening guarantees that you will never have a communication problem