Selling Quiz 1

Which is a pre-sale opportunity for salespeople to provide customer service? 

• Maintenance and repair
• Providing ample product information
• Shipping and delivery

Using selling to satisfy customers' needs or desires should ensure that the salesperson and the business will both benefit over time from 

• quick profits
• repeat business.
• increased returns

Joe is a salesperson who will sometimes forgo a sale in order to satisfy a customer's needs. Carol always attempts to close a sale at all costs. Who is likely to be the more successful salesperson? 

• Joe because he will get more repeat business
• Carol because she will make more sales

Through sales, products are transferred to consumers who can then use them. This is an example of what role of selling? 

• Increasing product variety
• Adding utility

What is an effective follow-up activity that salespeople can use to provide good service and develop strong relationships with customers? 

• Calling to make sure the products are satisfactory
• Asking for referrals

What does a salesperson need to do to be successful in selling

• Learn the features unique to the brands s/he sells
• Ask management to limit the number of brands

George sold Sandy a new living room set. What should George do as an effective follow-up to provide good service and develop a strong relationship with her? 

• Calling to make sure the products are satisfactory
• Asking for referrals

What can salespeople do to maintain good relationships with existing customers? 

• . Live up to their promises
• . Use customers in advertisements

Geri asked a salesperson about some features of the new Samsung Android cellular telephone. Since the salesperson was not aware of the features, what should he do?

• Ask an available, experienced employee
• Explain that s/he is new and doesn't know

How does a feature-benefit chart help a salesperson?

• Provides a quick reference to the salesperson about the product
• Determines which features and benefits appeal to each customer