Quiz 8 (Content Sales 2)

This cluster of satisfaction is concerned about the price factor.

• Product

• Salesperson

• Company

Which of the following is NOT an example of a value-added strategy?

• Better-trained salespeople

• More dependable product deliveries

• Quantity discount

• Better service after sale

The last stage of Product Life Cycle is

• Growth

• Decline

• Maturity

Which of the following describes a 'Straight re-buy'?

• Salespeople rely on consultative selling skills

• Salespeople constantly monitor satisfaction

• Salespeople anticipate change

The second step in the buying process is

• Need awareness

• Purchase

• Evaluation of solution

• Resolution of problems

If a customer has a preference for a specific brand design, the buying motive is

• Patronage

• Rational

• Emotional

• Product

An average company may lose about _____ of customer base every year.

• 20%

• 40%

• 60%

• 80%

Successful cold calls happen spontaneously.

• True

• False

When selling to a team, focus on the decision-maker and ignore the silent team members

• True

• False

This approach shows that you value the customer’s time

• Agenda Approach

• Referral Approach

• Question Approach

• Premium Approach