Great Customer Service Review 1-8

Great Customer Service Review 1-8

9th - 11th Grade

102 Qs

quiz-placeholder

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Great Customer Service Review 1-8

Great Customer Service Review 1-8

Assessment

Quiz

Life Skills

9th - 11th Grade

Practice Problem

Medium

Created by

Jandra Dillon

Used 62+ times

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102 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service is only about handling complaints.

True
False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Most communication in customer service is face-to-face.

True
False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When people shop online, they usually  don't require customer service. 

True
False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Today, most people buy tickets from the airline’s website, from a travel site like Expedia or Travelocity, or from a travel agent.

True
False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Synchronization is when something is done at the same time or according to a standard time frame.

True
False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Technology changed the hotel industry in all of the following ways except 

guest can read reviews before booking online.
guests can check in and out via computers, at their convenience.
electronic key cards improve guest security.
chauffeur guest to and from the airport.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Many larger hotels use remote kiosks around the lobby for arrivals and departures as well as computerized energy management systems to control heat and air-conditioning. 

True
False

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