Great Customer Service Review 1-8

Customer service is only about handling complaints.

• True
• False

Most communication in customer service is face-to-face.

• True
• False

When people shop online, they usually  don't require customer service. 

• True
• False

Today, most people buy tickets from the airline’s website, from a travel site like Expedia or Travelocity, or from a travel agent.

• True
• False

Synchronization is when something is done at the same time or according to a standard time frame.

• True
• False

Technology changed the hotel industry in all of the following ways except 

• guest can read reviews before booking online.
• guests can check in and out via computers, at their convenience.
• electronic key cards improve guest security.
• chauffeur guest to and from the airport.

Many larger hotels use remote kiosks around the lobby for arrivals and departures as well as computerized energy management systems to control heat and air-conditioning. 

• True
• False

The increase of travel and tourism has no impact on the restaurant industry.

• True
• False

The Internet enables customers to check out restaurants online, read reviews, and make reservations. These days some people won’t even go to a restaurant unless it has a website.

• True
• False

When you use the telephone to book a flight, you’ll be asked for an email address, because 98% of airline tickets today are paperless or “e-tickets.”

• True
• False