Chapter 1 Communication Basics Review

Special words or expressions that are used by a particular profession or group and are difficult for   others to understand. 

• Decoding
• Clarity
• Empathetic listening
• Jargon

The reading, viewing, or listening public. 

• Transmitter
• Decoding
• Receiver
• Audience

The return of information about the result of a process or activity; an evaluative response. 

• Feedback
• Body language
• Medium
• Encoding

The cognitive process of changing ideas into symbols and organizing them into a message. 

• Empathetic listening
• Internal noises
• Encoding
• External Noises

The recipient's attitude and feelings that interfere with the "decoding" process so much so that the message decoded is NOT the message received. 

• External Noises
• Semantic noises
• Internal noises
• Empathetic listening

Extract meaning from spoken or written channels. 

• Encoding
• Feedback
• Channel
• Decoding

The unintended meanings aroused by certain symbols inhibiting the accuracy of decoding. 

• External Noises
• Semantic noises
• Internal noises
• Empathetic listening

This is a way of listening and responding to another person that improves mutual understanding and trust. 

• External Noises
• Semantic noises
• Internal noises
• Empathetic listening

Which of the following is not an example of internal noises

• Attitudes
• Position
• Music
• Feelings

Which of the following is not a key to effective communication? 

• Be clear
• Be Aware of Your Audience
• Be Aware of Your Language and Jargon
• Be talkative