Customer Service

Customer Service

9th - 12th Grade

40 Qs

quiz-placeholder

Similar activities

PHOTOPEA TEST-补考

PHOTOPEA TEST-补考

11th Grade

42 Qs

Mid Tes HTML Quiz

Mid Tes HTML Quiz

11th Grade

35 Qs

แบบทดสอบ Coding : Micro Python 1

แบบทดสอบ Coding : Micro Python 1

9th - 12th Grade

40 Qs

Tin học 11c2

Tin học 11c2

11th Grade

40 Qs

MS Word Quiz for class 9th

MS Word Quiz for class 9th

9th Grade

41 Qs

SMK Alqi, XI TKJ Adminjar

SMK Alqi, XI TKJ Adminjar

11th Grade

40 Qs

SQL & JDBC Test

SQL & JDBC Test

10th Grade

39 Qs

Year nine revision for summer assessment

Year nine revision for summer assessment

9th Grade

36 Qs

Customer Service

Customer Service

Assessment

Quiz

Computers, Professional Development

9th - 12th Grade

Medium

Created by

Natalie Mash

Used 98+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

40 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image
How do you handle a difficult customer who comes into TSI for help?
Pass off the customer onto other TSI student
Hear customer out, calm customer and resolve situation
Be disrespectful back to the customer
Avoid interacting with the customer

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image
Exceeding customer expectations which leaves the customer feeling valued is an example of? 
Exceptional Customer Service
Good Customer Service
Satisfactory Customer Service
Poor Customer Service 

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image
Exceptional customer service includes all the following attributes EXCEPT?
Not being afraid to ask questions
Smiling, being alert and aware
Taking pride in your work
Being afraid to talk to customer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image
Which is NOT a key point to providing Great customer service as a TSI representative? 
Treating others how you wish to be treated
Talking without listening
Being available and attentive
Knowing your product/service/procedures

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a TSI customer service representative say when a customer enters the room? 
"Do you need help?"
"What is your problem?"
"Hello, how may I help you?"
"Have a nice day?"

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image
When a laptop has been repaired what is entered in the two fields circled?
True, details of the malfunction
False, details of malfunction solution or repair
True, details of the malfunction solution or repair
False, details of the malfunction

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image
Which fields must be completed when filling out a Help Desk ticket?
Location/Category/Skyward Specific Issue 
Skyward Specific Issue/Room/Category
Category/Location/Room
They all must be completed

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?

Discover more resources for Computers