HS2 1.02

During a physical therapy session, the patient yells to the therapist, “That hurts!” Which part of the communication model is the therapist?

• listener
• talker
• message
• receiver

Dr. Jones restated and summarized Oscar’s questions about his condition and plan of care. Oscar knew that his discomfort was respected by Dr. Jones. Dr. Jones was engaged in which part of the communication process?

• education
• active listening
• understanding
• sense of partnership

Mr. West and the surgeon were discussing a surgical procedure that was unfamiliar to Mr. West. Mr. West became very upset. Which communication barrier was present?

• cultural
• personal
• environmental
• physical

If a health care provider gently touched a patient on the hand when saying hello, this would display verbal communication?

• true
• false

A patient needing a quiet room for instructions due to his hearing impairment is meeting which type of communication barrier? 

• physical
• environmental
• cultural

Tiffany takes her time when giving Mrs. Kendal her treatments. She makes sure she answers all of Mrs. Kendall’s questions about her care. Which communication process is Tiffany practicing?

• engagement
• understanding
• education

When Travis delivers a lunch tray to a visually impaired patient, he compares the location of the food to the face of a clock (peas at 9, meat at 12, etc). This is an example of which communication strategy?

• physical
• environmental
• visual
• cultural

When a friend ask you to me for lunch and you reply "yes" is what part of the communication model?

• sender
• message
• feedback
• receiver

Asking clarifying questions is what part of active listening?

• reflection
• clarification
• restatement

Rewording a patients statement is known as

• clarification
• restatement
• reflection