Quiz - Customer Service / Maslow's Hierarchy of Human Needs

Quiz - Customer Service / Maslow's Hierarchy of Human Needs

9th Grade

20 Qs

quiz-placeholder

Similar activities

Disney Personalities

Disney Personalities

5th Grade - University

15 Qs

General knowledge

General knowledge

3rd Grade - University

20 Qs

SciVis I Unit 6 B

SciVis I Unit 6 B

9th - 12th Grade

15 Qs

Fantastic beasts The crimes of Grindelwald

Fantastic beasts The crimes of Grindelwald

1st Grade - University

20 Qs

BI Trivia

BI Trivia

9th - 12th Grade

20 Qs

Football Quiz

Football Quiz

KG - Professional Development

15 Qs

IPL 2020 Quiz !!

IPL 2020 Quiz !!

KG - Professional Development

20 Qs

CONCURSO BIBLICO

CONCURSO BIBLICO

1st - 12th Grade

20 Qs

Quiz - Customer Service / Maslow's Hierarchy of Human Needs

Quiz - Customer Service / Maslow's Hierarchy of Human Needs

Assessment

Quiz

Other

9th Grade

Medium

Used 143+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

The order of Maslow's hierarchy of needs, from bottom to top, is...

Safety, Belonging-Love, Self-Actualization, Self-Esteem, and Physiological
Psychological, Security, Happiness, Ego, and Self-Realization 
Physiological, Safety, Belonging-Love, Self-Esteem, and Self-Actualization
Physiological, Love, Self-Actualization, Esteem, Safety

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

Good grooming, making eye contact, smiling, having good posture, responding quick, and using a customer's name are all qualities of...

A customer-focused employee
A customer
A hard worker
Both a customer and an employee

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

The following sectors are all part of the hospitality industry, EXCEPT - 

Food and Beverage
Lodging
Vacations
Recreation

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

The following are all effective tips for handling customer complaints, except...

Offer solutions
Be supportive
Listen with empathy
Nod and say uh-huh 

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

The ability to put yourself in someone else's shoes and know how that person feels.

Service
Empathy
Accomodation
Sympathy

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

The message you communicate with your body language is known as - 

Non-verbal communication
Verbal communication
Being empathetic
Having a positive attitude

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

According to Maslow’s Hierarchy of Needs, what is the first need that must be met?

Safety
Belonging
Esteem
Physiological 

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?