Phlebotomy 1

Which of the following may be an additional duty of phlebotomists in today's health-care system?

• a. performing patient vital signs
• b. transporting samples to the laboratory
• c. performing dermal punctures
  c. performing dermal punctures
• d. selecting sample collection equipment

The primary benefit of hospital decentralization is:

• increased efficiency
• increased training of personnel
• decreased patient complaints
• decreased diagnostic testing

Which of the following DOES NOT represent a professional phlebotomist?

• attending a continuing education program
• organizing requisitions before leaving the laboratory
• exhibiting overconfidence
• volunteering to take on an extra duty

A phlebotomist who is responding appropriately to cultural diversity will:

• speak in the patient's native language
  speak in the patient's native language
• be able to stereotype patients
• be sensitive to the patient's reactions
• quickly examine the patient's arm

Effective communication includes:

• verbal
• nonverbal
  nonverbal
• listening
• all of the above

All of the following actions make patients feel that you care about them EXCEPT:

• smiling at them
• introducing myself
• looking directly at them
• avoiding eye contact

All of the following are barriers to verbal communication EXCEPT:

• hand signals
• hearing impairment
• using medical jargon
• non-English-speaking patient

Good telephone etiquette includes all of the following EXCEPT:

• checking for an emergency before putting someone on hold
• stating your name and department when answering the phone
• repeating a request back to the caller before hanging up
• immediately transferring a call to the correct department

A phlebotomist who takes an examination prepared by a national phlebotomy agency is seeking:

• continuing education
• certification
• accreditation
• membership

The hospital department that is responsible for sterile supplies is

• housekeeping
• central supply
• engineering
• sterlization