PBAM - Production Unit

Low-contact systems require the consumer to be part of the system to receive the service.

• True
• False

ISO9000 Certification includes an environmental component

• True
• False

The following schedule details who will do what and when

• Master
• Production
• Staff
• Detail

All activities to make a product

• Operations
• Process
• Plan
• Schedule

Ability of a product to satisfy a want/need

• Utility
• Relative Advantage
• Satisfaction
• Capacity

Making products available when people want them satisfies what utility

• Time
• Place
• Form
• Possession

Adding a feature that people want satisfies what utility

• Form
• Time
• Place
• Possession

How much a system produces

• Output
• Capacity
• Efficiency
• Performance

Chart to show scheduling for long projects 

• Myers
• Gantt
• Pert
• Master Schedule

All activities to get a quality product in a consumers hands

• Quality Control
• Quality Reliability
• Total Quality Management
• Quality Overview