NOCTI-EOPA Benchmark

The North American Free Trade Agreement (NAFTA) created a free-trade area for

• Mexico, Guatemala, and Belize
• Mexico and Panama
• Mexico, the U.S., and Canada

Ergonomics is the study of implementing safety and __________________ in the computer user's workplace.

• cleanliness
• comfort
• health
• well-being

The government organization whose purpose is to set and enforce work site safety and health standards is

• OPM
• NLRB
• OSHA
• EEOC

A _____________ fire extinguisher should be used no a computer fire.

• Class A
• Class B
• Class C
• Class D

When a group is ________________ possible solutions for a problem, they should record all comments and suggestions.

• brainstorming
• forming
• working out
• thinking

Which of the following charts or diagrams is best used to help determine possible root causes of problems?

• Pareto
• fishbone
• Gantt
• pie

Which of the following questions is most likely to get to a specific definition of a problem?

• What was happening when the failure occurred?
• Has this problem happened before?
• What other problems have you had with this machine?
• How often has this problem happened before?

Company ABC sends an "anniversary" card to each client on the date they started working with the company. To maintain an electronic record, they should use a 

• calendar
• a planner strictly for special events
• card file
• database

Which of the following acts regulates the federal minimum wage for interstate commerce?

• Fair Labor Standards Act
• National Labor Relations Act
• Revenue Act
• Equal Pay Act

A CEO urges employees to buy stock in the company and then sells his/her personal stock because of a coming change that will likely drop the stock prices. The actions of the CEO showed

• a keen business acuity
• loyalty to the company
• unethical behavior
• honesty and integrity