PMP Chapter 9 - Human Resource Management

You are setting up your project team, and you are looking at a chart that shows that the programming will be performed by Systems Development, the infrastructure will be implemented by Infrastructure Systems, and the customer communication will be handled by the Call Center. This is an example of what type of chart?

• RACI
• Organizational Breakdown Structure (OBS)
  
  
• Work Breakdown Structure (WBS)
  
  
• Resource Breakdown Structure (RBS)

Ken is managing a project in which the morale of the team is very low. The team members have been on the project for more than a year; though the project is due to end in a few weeks' time, they still do not know what is in store for them. What should Ken have planned better to avoid such a situation?

• Ground rules
  
  
• 360-degree feedback
  
  
• Job rotation within the project
• Staff release plan

Which of the following is not a tool and technique of the Plan Human Resource?

• Organizational theory
• Networking
• Organization charts
• Rewards and recognition

All of the following are forms of power derived from the project manager's position except:

• Formal
• Reward
• Penalty
• Expert

The project is just starting out. The project manager has just been hired. Which of the following types of project management power will best help the project manager gain the cooperation of others?

• Formal
  
  
• Referent
• Penalty
• Expert

A project manager had a complex problem to solve and facilitated a team decision about what needed to be done. A few months later, the problem resurfaced. What did the project manager most likely not do?

• Perform proper risk analysis
  
  
• Confirm the decision solved the problem
• Have the project sponsor validate the decision
• Use an Ishikawa diagram

The project manager is looking at the project's resource needs and lessons learned from past projects. This information causes the project manager to be concerned about the ability to acquire enough resources for the project in six months. Which of the following would be the least effective preventive action?

• Make sure functional managers have a copy of the resource histogram
• Show the sponsor the data, and explain the project manager's concern
• Determine metrics to use as an early warning sign that resources will not be available
• Ask functional managers for their opinions

When a team member realizes that he will be on vacation during certain critical activities of a project what is the best thing for him to do?

• Contact the project manager immediately to provide the project manager with his schedule
• Include the information in his next report
• Request that the issue be added to the project issue log
• Recommend preventive actions

Which of the following is NOT one of the Four Leadership Styles?

• Director
• Mentor
• Facilitator
• Supporter

Which of the following is NOT one of the Five Types of Power?

• Legitimate
• Punishment
• Deferent
• Referent