"The assistance and advice provided by a company to those people who buy or use its products or services"

• Good Customer Service
• Customer Service
• Excellent Customer Service
• Bad Customer Service

"Satisfying customer needs by providing support in a friendly and patient manner"

• Good Customer Service
• Customer Service
• Excellent Customer Service
• Bad Customer Service

"Providing customers a service which is above and beyond the expected outcome"

• Excellent Customer Service
• Good Customer Service
• Customer Service
• Bad Customer Service

Meeting customer expectations is an example of which type of customer service?

• Standard Customer Service
• Excellent Customer Service

Providing effective and quick solutions to problems is an example of which type of customer service?

• Standard Customer Service
• Excellent Customer Service

Good Customer Service is important because..

• Customer service can essentially define a company’s brand/image
• Its common sense

Which one of these roles does not deal directly with customers?

• Receptionist
• Shop Assistant
• Delivery Driver
• Cleaner

Which one is not a different type of customer service?

• Service deliverer
• Face to Face
• Remote
• Department

Which is a way to gain customer satisfaction?

• Confidence in service
• Not dealing with problems
• Slow service
• Long queues

Which is not a way to provide consistent and reliable service?

• Product knowledge
• Dealing with problems
• Long waiting time
• Short waiting time