SWOW Chapter 14 Check for Understanding

a theory of management that seeks to improve product quality and customer satisfaction

• total quality management (TQM)
• functional team
• parliamentary procedure
• leadership style

leader who coordinates team tasks

• functional team
• facilitator
• self-directed
• team planning

how a person behaves when in charge of other employees

• facilitator
• total quality management (TQM)
• leadership style
• self-directed

a kind of team that is responsible for choosing its own goals

• cross-functional team
• team planning
• self-directed
• functional team

setting goals, assigning roles, and communicating regularly as a group

• team planning
• self-directed
• parliamentary procedure
• leadership style

a group of people from different departments or areas working together

• functional team
• parliamentary procedure
• cross-functional team
• leadership style

set of rules for running formal meetings smoothly

• facilitator
• parliamentary procedure
• self-directed
• team planning

a group of people from one department or area working together

• cross-functional team
• team planning
• self-directed
• functional team

One benefit of teamwork for workers is

• less responsibility
• higher pay.
• greater job satisfaction.
• less training is needed.

Team members should remember to match tasks to individual abilities when

• setting goals.
• assigning roles.
• communicating.
• assessing progress.