Week 2 Quiz

How does JUMP work?  What does JUMP cost?

• Trade in device after fully paid off.  We pay off the rest and you start out with a new device and  payment. Includes Lookout Mobile Security and PDP.$12 month
• Trade in device after half is paid off.  We pay off the rest and you start out with a new device and  payment. Includes Lookout Mobile Security and PDP.$12 month

What is the Carrier Freedom Program? How does it work?

• Customers can switch to T mobile and we will pay off their cancellation fees or device payments.  
  Customer  Must :1.  Trade in their phone2.  Port over their number  3.  Purchase a new device on EIP with us
• Customers can switch to T mobile and we will pay off their cancellation fees or device payments.  
  Customer  Must :1. Keep their Phone 2.  Port over their number  3.  Purchase a new device on EIP with us

What are the 3 requirements when trading in a device with the Carrier Freedom Program?

• Device powers on.  No Damage  No cracks on Screen  (also ‘find my iPhone’ feature turned off for iPhone and for  Android device Google Mail must be removed)
• Device powers on.  No Liquid Damage  No cracks on Screen  (also ‘find my iPhone’ feature turned off for iPhone and for  Android device Google Mail must be removed)

What is @Work?

• Service for Single line owners
• Service for business owners

What is BFD? What is the BFD discount amount?

• Discount for the employees of @Work customers.  Both business owner and employee must have T mobile service.  Discount amount is up to 50% off for 2 lines or more
• Discount for the employees of @Work customers.  Both business owner and employee must have T mobile service.  Discount amount is up to 75% off for 2 lines or more

What is Salesforce used for?

• For logging, tracking and following up with Family Line leads and customers
• For logging, tracking and following up with @Work leads and customers

What is bundling, and what is the benefit of bundling?

• Bundling is when you give the customer one set price with everything included.  Similar to cable/internet bundles.The benefit is it makes it less confusing for the customer and easier to close.
• Bundling is when you give the customer break down pricing with everything included.  Similar to cable/internet bundles.The benefit is it makes it less confusing for the customer and easier to close.

What are the 5 UnCarrier PRINCIPLES?

• Customer Focus  Value Simplicity Freedom Serious Fun
• Customer Focus  Value Simplicity Free stuff Serious Fun

What is JUMP

• Allow customer to upgrade early
• Allow customer to upgrade their plan

What is T-Mobile Tuesday

• Give free Unlimited data every Tuesday
• Giving customer Appreciation day