Business Comm Ch. 2 Quiz

1. One of the DISADVANTAGES teams is increased diversity of views. 

• True
• False

2. Groupthink is a situation in which peer pressure causes individual team members to withhold contrary of unpopular opinions. 

• True 
• False

2. A ___________ is private, counterproductive motives, such as a desire to take control of the group. 

• Parliamentary procedure
• Nonverbal communication
• Committee
• Hidden agenda

4. Constructive feedback DOES NOT focus on the process and outcomes of communication. 

• True
• False

5. Destructive feedback: 

• Delivers criticism 
• Offers no guidance
• Does not stimulate improvement
• All of the above

6. When preparing for a meeting it is best to plan it for the afternoon because people are more alert at the end of the day. 

• True
• False

7. Virtual Meetings can dramatically increase costs. 

• True 
• False

8. Critical listening is used to understand and evaluate the meaning of the speaker's message on several levels. 

• True
• False

9. Active Listening involves listeners staying more focused by turning off their own biases in order to truly hear and understand what the other party is saying. 

• True
• False

An effective listener interrupts the speaker whenever they disagree or don't understand. 

• True
• False