HSS Chapter 7 Review II

Attending behavior includes the following nonverbal components EXCEPT

• attentive body language
• eye contact
• verbal tracking
• vocal qualities

The key to responding to a client's message is for the helper to

• use "ice breakers"
• clarify the client's statement
• paraphrase
• know his or her intent before speaking

A dependent client, poor helping skills, and an unsatisfactory helping relationship are possible results of

• an over reliance on questions
• resistance
• ineffective communication
• silence

Which of the following is the best way of eliciting info about a client's educational history?

• What grade did you complete in school?
• Tell me about your parents' educational background.
• Let's talk about your school experiences.
• Do you like school?

Examples of questions which are helpful and appropriate include all EXCEPT

• Could you tell me a little about yourself?
• Why did you do that?
• How long have you been ill?
• How does that make you feel?

The foundation of all group functioning is

• leadership
• human service support
• self-help
• communication skills

Awareness and sensitivity are keys to working with

• clients from other cultures
• Hispanics
• resistant clients
• challenging clients

Clients who may come for help more or less willingly but fail to carry through or participate fully are

• culturally different clients
• Asian American clients
• reluctant clients
• resistant clients

Missing appointments, rejecting the helper and inattentiveness are examples of

• reluctance
• resistance
• cultural differences
• shyness

Motivational interviews focus on

• the culture of the client
• the gender of the client
• the client's approach to change
• the housing and financial needs of the client