Management-Chapter 1.1/1.2

What are examples of first line managers?

• Division/Regional/Plant Manager
• Department head/Supervisor/Team leader
• CEO/President/VP
• Board of Directors

What is the role of middle managers?

• Persons in charge of relatively large departments or divisions, consisting of several smaller work units or teams
• Someone who is formally in charge of a small work group composed of nonmanagerial workers
• Members elected by stockholders to represent their ownership interests
• Part of senior management team responsible for performance of an organization as a whole or for one of its larger parts

The three levels of management are:

• First-Second-Third
• Bottom-Middle-Board
• Technical-Human-Conceptual
• Top-Middle-First Line

Bob is responsible for a group of manufacturing assembly workers who report to him. Tom is a _______manager

• First Line
• Top
• Middle
• Board

True/False: Board of Directors are elected by stockholders

• False
• True

Define the term: Describes the requirement of one person to answer to a higher authority for performance achieved in his/her area of work responsibility

• Effective Manager
• Informational Management
• Accountability
• Job Securing

Which of the following management issues is most associated with the concept of "quality of work life"?

• Continuous Improvement
• Top Quality Management
• Job Satisfaction
• Customer Service

What management model is this: Top managers support team leaders and managers who support operating workers who serve customers and clients

• Managerial Pyramid
• Upside-Down Pyramid
• The Business Model
• The Management Model

 Management process is:

• Setting performance objectives and deciding how to achieve them
• planning, organizing, leading and controlling the use of resources to accomplish performance goals
• Measuring performance and taking action to ensure desired results
• Inspiring people to work hard to achieve high performance

Decisional Roles:

• The way in which the manager interacts and communicates with those around them
• The way in which a manager exchanges and processes information
• Entrepreneur; negotiator
• The way in which a manager utilizes information in decision making