Chapter 3 Customer Service

Chapter 3 Customer Service

12th Grade

25 Qs

quiz-placeholder

Similar activities

Super Mario Odyssey!!!

Super Mario Odyssey!!!

KG - University

20 Qs

Tìm hiểu phòng cháy chữa cháy

Tìm hiểu phòng cháy chữa cháy

1st Grade - University

21 Qs

Les lieux en ville

Les lieux en ville

KG - University

20 Qs

1-5呵護銀色好時光

1-5呵護銀色好時光

9th - 12th Grade

22 Qs

Humas & Protokol Kls 12 OTKP

Humas & Protokol Kls 12 OTKP

9th - 12th Grade

20 Qs

CONTATTORI

CONTATTORI

12th Grade

20 Qs

PMR SMAN 1 SERU

PMR SMAN 1 SERU

10th - 12th Grade

20 Qs

Wawancara dan Mengubah Bentuk Pecahan

Wawancara dan Mengubah Bentuk Pecahan

4th Grade - Professional Development

20 Qs

Chapter 3 Customer Service

Chapter 3 Customer Service

Assessment

Quiz

Other

12th Grade

Medium

Created by

Deltrice Davis

Used 51+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:

A cup of coffee
Service with a smile
An excuse for the product’s failure

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

As a sales associate, you can help build trust by making sure customers understand and benefit from the product warranties.

True
False

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The warranty is an excellent tool for you to use to:

Prove that your company has the best price
Explain your company’s return policy
Reassure the customer about a product’s quality
All of the above

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If your company does not have a manual that describes all the major product warranties, you should:

Avoid talking about warranties with your customers
Create your own by making copies of the various product warranties and related information
Decide on a general, neutral comment you can make if customers ask you about a warranty

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If you don’t have a warranty manual available or are unsure about a warranty answer, a resource to consider is co-workers or your supervisor.

True
False

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Explain all warranty conditions to your customer at the time of purchase.

True
False

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

When your customer asks you to make an exception to the company policy regarding warranties, you should probably:

Check with your immediate supervisor or manager
Make the exception, but only if the customer promises to make additional purchases
Tell him you do not make exceptions

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?