Organisational Environments and Culture

1. What are the two types of external organisational environments? 

•  General and the specific 
• Public and private
• Global and the national
• Organisational and the interpersonal

Which of the following is a component of the specific environment that would directly influence a restaurant’s day-to-day operation?

• Its regular customers
• Gross national product
• A trend toward eating less fat
• More rigid enforcement of occupational health and safety laws

Which of the following is a component of a book publisher’s general environment and will indirectly influence how it does business?

• Other book publishing companies
• Copyright laws
• An advocacy group supporting free books for children
• A trend toward less leisure time

Technology is the _________ used to transform inputs (raw materials, information, etc.) into outputs (products or services).

• knowledge, tools and techniques
• knowledge and machinery
• 
  plans and machinery
• tools and techniques

Imagine an Australian car manufacturer wanted to export its 4WDs to Chad in Africa. The knowledge that the distribution of income within Chad is highly unequal and about 75 per cent of the population is below the poverty line would be a(n) _________ component in the manufacturer’s general environment.

• technological

• sociocultural

• economic

• political/legal

Legislation concerning the disposal of biological wastes, the development of more sophisticated imaging machines and longer patient life spans would all be part of the _________ for a public hospital.

• internal environment

• specific environment

• sociocultural environment

• general environment

Which of the following is a component of Cokes’ specific environment and will directly influence how it does business?

• Pepsi

• Laws concerning waste disposal

• Inflation

• The increased popularity of energy drinks

Which of the following is the least aggressive approach likely to be used by an advocacy group?

• Public communications

• Picketing

• Product boycotts

• Class action lawsuits

Burger Prince is a fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be a component of its general environment?

• Meat processing companies that provide its ground beef

• Inflation

• Boycotts advocated by a radical vegetarian group

• Consumers who will drive miles out of their way to eat a Burger Prince burger

More premature babies than ever before are surviving due to improvements in medical knowledge and care. This improved survival rate has influenced the _________ component of hospitals.

• technological

• sociocultural

• economic

• demographic