HTMP Chapter 4 Review

HTMP Chapter 4 Review

9th - 12th Grade

24 Qs

quiz-placeholder

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HTMP Chapter 4 Review

HTMP Chapter 4 Review

Assessment

Quiz

Specialty

9th - 12th Grade

Medium

Created by

Kimberly Thomas

Used 29+ times

FREE Resource

24 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A particular product or company associated with a name, logo, or unique characteristic that serves to identify a particular product or company is called:

A Brand
A trade mark
A trade name
A variety

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For increased financial success, hospitality and tourism depend heavily on _____________ as a source of repeat business.

Advertising
Word-of-mouth
Public relations
Guest loyalty

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Providing guests with something worth remembering is known as:

The trip experience
The guest exercise
The guest experience
 The personal experience

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Employees need to be able to see the guest experience from two different viewpoints:

a.  The business traveler’s perception and the leisure traveler’s perception.
b.  The front of house viewpoint and the back of house viewpoint.
c.  The employee’s perception of what is being provided, and the guest’s perception of what is being received.
d.  The guest checking in and the guest checking out.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is the guest cycle different from the guest experience?

a.  Because guests come at different times and from different places.
b.  Because different employees are working different shifts in the hotel.
c.  Because of the difference in each person’s personality, background, and interests.

d.  Because of the different room accommodations available.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The stages of the guest experience cycle are:

a.  Thought, participation, decision, election
b.  Idea, decide, participate, advocate
c.  Research, meditation, attention, admission
d.  Idea, decide, advocate, participate

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What are the four steps to providing a seamless guest experience?

Be outstanding at your job, Listen, go above and beyond, and show R.A.V.E.
Show R.A.V.E.
Be good at your job,  Project a positive image and energy. , go above and beyond, and show respect.
Be outstanding at your job; Project a positive image and energy; Provide above-and-beyond service; and Show R.A.V.E.

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