HTMP Chapter 4 Review
Authored by Kimberly Thomas
Specialty
9th - 12th Grade
Used 30+ times
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24 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A particular product or company associated with a name, logo, or unique characteristic that serves to identify a particular product or company is called:
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For increased financial success, hospitality and tourism depend heavily on _____________ as a source of repeat business.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Providing guests with something worth remembering is known as:
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Employees need to be able to see the guest experience from two different viewpoints:
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is the guest cycle different from the guest experience?
d. Because of the different room accommodations available.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The stages of the guest experience cycle are:
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the four steps to providing a seamless guest experience?
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