Navigating a Phone Menu

Navigating a Phone Menu

9th - 12th Grade

10 Qs

quiz-placeholder

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Navigating a Phone Menu

Navigating a Phone Menu

Assessment

Quiz

Specialty

9th - 12th Grade

Hard

Created by

Sara Manseau

Used 39+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Press 1 for store hours
Press 2 for directions
Press 3 for pharmacy
Press 4 for the deli
Press 5 for grocery
Press 0 for the operator
1
3
0
5

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Press 1 for hours and location
Press 2 to order takeout
Press 3 for catering
Press 4 for a manager
Press 5 for all other questions
1
2
4
5

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Press 1 for stocking
Press 2 for billing
Press 3 for human resources
Press 4 for delivery
Press 5 for operator
1
2
3
4

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Hi. Thanks for calling Walgreens.
Para continuar in espanol oprima 9. Now just say pharmacy, cosmetics, photos, or say help me with something else.
9
pharmacy
something else
cosmetics

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Thank you for calling Lowes.
Para continuar in Espanol oprimatres.
For directions press 1.
For store hours press 2.
To reach a department directly press 5.
To speak with the operator press 0.
1
2
5
0

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Thank you for calling your local Walmart.
For the pharmacy, press 1.
For electronics, press 2.
For pickup, press 3.
For deli, press 4.
To speak to an associate, press 5.
To repeat press *
*
2
3
5

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Thank you for calling Home Depot.
For store hours and directions press 1.
If you know the 3 digit extension of the person you are trying to reach press 2.
To speak to an associate in one of our store departments press 3.
If you are calling about an installation press 4.
To reach a customer service associate press 0.
To repeat this menu press 9
3
2
4
0

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