PM Chapter 8

If you are an exempt employee

• You don't have to do any work
• you are exempt from labor laws about over time pay
• You are exempt from paying taxes
• An employer has to pay you to work overtime

If you are the complainant you 

• you are the person with the complaint
• you are the person that receives the complaint

Stereotypes usually can lead to 

• Jargon
• Disbelieve
• Prejudices
• Teamwork

According to chapter 8 a Mission Statement is intended to be seen by

• employees only

• customers only

• employees and customers

• employees and managers

Answer explanation

Chapter 7 states a mission statement serves an internal function (just for employees). However the text changes its tune in chapter 8 stating it is aimed at both employees and customers. However most people in industry follow the chapter 7 definition. Unfortunatly, you will see a question on your final exam that follows the chapter 8 definition.

If an action plan is done and followed correctly what will happen?

• The problem will not occur again
• The problem will occur again
• The problem may occur again

An example of external motivators could be

• The desire to do your best
• The desire to make money
• The desire to figure out a problem
• The desire to hang out with Mr. C

If you are paid hourly you are an

• exempt empolyee
• non exempt employee

When might a screening interview take place

• after your interview
• before your interview
• your last day of work
• your first day of work

Which of these is in the correct order of on-boarding employees?

• HIring, application, training, orientation

• Orientation, training, follow up

  application

• Hiring, orientation, training, follow up

• Application, interview, training, orientation

Cross training involves

• Working out in the gym
• Learning the job you were hired for
• Learning a new job while working
• getting a job at a church