Ch. 8 - Communication Skills

The process of exchanging messages between a sender and a receiver.

• communication 
• channels
• feedback

Avenues through which messages are delivered.

• communication
• channels
• feedback

Receivers response to a message.

• communication
• channels
• feedback

Obstacles that interfere with the understanding of a message.

• barriers
• emotional barriers
• distractions

Things that compete with the message for the listener's attention.

• barriers
• distractions
• emotional barriers

Biases against the senders opinions that prevent a listener from understanding.

• barriers
• distractions
• emotional barriers

Where communication takes place.

• quorum
• setting

A proportion of the membership needed to conduct official business.

• setting
• quorum

Specialized vocabulary words used by members of a particular group.

• jargon
• vocabulary

Convincing a person to change an opinion in order to get him or her to do what you want.

• generalization
• persuade
• enumeration