Internal and external Communication Chapter Summary

which of the following best describe formal communication?

• is when messages are sent through established

  channels using professional language.

• is when information is sent and received

  casually with the use of everyday language

Identify a type of formal communication in the list provided below

• staff briefings.

• grapevine

• Reports

• gossips

A long chain of command may lead to message distortion or loss of the message all together. Which of the following is the best solution to this barrier of effective communication?

• The message should be brief as possible to allow the main points to be understood

• Shortest possible channels of communication should be used

Which of the following barriers to effective communication does not relate to Problems with the receiver?

• The receiver may not like or trust the sender. they may be unwilling to act upon his or her message

• They may not be listening or paying attention

• Emotional problems

• The wrong channel has been used.e.g. an important message was put on notice board which most people did not read.

The list below shows the Problems with the sender except. Identify the odd one out.

• Use of complex words or jargon

• speaking too fast

• Break down of the medium.e.g. computer failure

• sending a message to wrong receiver/sending wrong message

• too long message

Which of the two cases is an example of problems with feed back which limits effective communication?

• Direct lines of communication between surbodinates and managers

• feedback passing through too many people before being received by the original sender

Which of the following is not a way of overcoming barriers to effective communication?

• The sender should use simple language which is understandable

• The shortest possible channel should be used

• Encourage two way communication to improve positive work relationships

• Brief messages

• Use notice boards for all communications

Which best describes Horizontal communication?

• Occurs when people at the same level of an organisation communicate with each other

• Messages are passed from subordinates to managers

• Messages are passed from managers to subordinates

Choose the best direction of communication the promotes team work and departmental ties

• Downward communication

• Upward communication

• Horizontal communication

A supervisor plans to warn(for the last time) a worker who is always late for work. Which of the following will be most appropriate owing to the fact that evidence may be required if the worker is to be fired in the future.

• Phone call

• Company meeting

• Official warning letter

• Notice board